bad pool caller?

hello,

my pc was working normally untill this week. im getting bad pool caller bsod's...

i also tryed with a new windows installation, all drivers updated from original mb manufacturer site.

according to google it says graphic card driver issue? but weird part is mine is updated to latest version.

any advice?

minidump file:

mediafire download

specs are:

i5 6600

z170a gaming m5

gtx 970

24 gigs ram (corsair 8*8*8)


 

Question Info


Last updated May 24, 2018 Views 2,205 Applies to:

Hi It's always best to get drivers from your manufacture. See If there are an driver updates. Let me know how things go. If you post your dump files, someone here can help you!

gb89

https://us.msi.com/Motherboard/support/Z170A-GAMING-M5.html

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Hi,

Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors


We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

Adding files to your OneDrive
http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

------------------------------

Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

BCCode: C2   0x000000C2

This error is usually a driver issue and display adapter (video) driver is the most suspect though it could be others. Antivirus/antispyware/security programs, hardware (heat) and major software issues can also cause the error. Memory issues are another possibility after drivers.

Have you added hardware recently or updated drivers? Be sure to look in Control Panel - Windows Updates to see if any drivers were updated there. Other lessor possibilities include antivirus/anti-spyware/security programs. 

BCCode: C2   0x000000C2  <-- read this link
http://www.faultwire.com/solutions-fatal_error/BAD-POOL-CALLER-0x000000C2-*1195.html?order=date


-----------------------------------------------------------------------------------------

This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW to Hide  Microsoft drivers - update those without Dump in their names. (Also update the BIOS and low level chipset drivers.)

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Control Panel - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.
====================================================

Memory tests do not catch all errors such as mismatched memory (possible even
for sticks that appear to be identical) and when faster memory is placed in system
behind slower memory. So it is best to also swap sticks in and out to check for
those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method
www.memtest.org

MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box ->  Windows Memory Diagnostics 
at top of list - click it. in Windows 8/8.1/10 the name is "Windows Memory
Diagnostic".

====================================================

After doing ALL the updates you can, and if the issue continues, then run
DriverVerifier. 

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essentially the same).
http://www.winvistaclub.com/t79.html

Using Driver Verifier
https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396


WINKEY + X - RUN - type in -> verifier /reset      hit enter to disable


Use BlueScreenView to see if there is a driver specified in the error message.
Also check with MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and post the link here so we can
analyze it.

Hope this helps.
--------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.        

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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yep, thats what i did.

i only get my network driver from killer ethernet's site (my motherboards lan chip manufacturer). because msi somewhat dont update their site with new killer ethernet driver. i had a network driver bug one time, just beacuse msi didnt added new driver to their site. which causing extreme ram usages at long runs.

i also downloaded msi driver utility. which keeps my driver updated. no new driver shown on utility.

i also updated my bios few days ago. after this issue started

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well i did a 1 pass of memory test with memtest.

no issue found.

i also added minidump file by editing the post.

gonna check driver verifier too.

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Hi,

Not a lot of help in the minidump.

One pass is not long enough, let it run 4+ hours and the longer the better. Let it run over-night while you sleep.

Eset is either involved in the cause or helping to mask it. Fully uninstall Eset and then run its maker's removal tool to prevent trouble causing remnants. Use Windows Defender which in Windows 8/8.1 & 10 is a full antivirus. WD offers both exceptional protection and compatibility.

List of anti-malware program cleanup/uninstall tools
http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4ef9-ab3a-6aebfa322f75

Uninstallers (removal tools) for common antivirus software
http://kb.eset.com/esetkb/index?page=content&id=SOLN146 

------------------------------

BiosReleaseDate = 05/15/2017
SystemManufacturer = MSI
SystemProductName = MS-7977
BaseBoardManufacturer = MSI
BaseBoardProduct = Z170A GAMING M5 (MS-7977)
BaseBoardVersion = 1.0

1. If this is a new computer you definitely need to contact the system/motherboard maker's support as it is still under warranty. As OEM they are responsible for the proper operation of both the hardware and Windows.

2. Remove ALL power then reseat the cards, memory, and cables (on both ends when possible) - actually remove and replace - do not just snug.

3. The Killer Network Drivers could be involved : PROCESS_NAME:  KillerNetworkService.exe .

4. Do run Driver Verifier.

5. Use all the methods in the previous reply.

Hope this helps.
--------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.  
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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well im using this computer for near 2 years. it was fine untill this month.

i didnt changed any part so far.

btw, i like to add something. this bluescreen mostly occurs when im browing on chrome. either looking a picture or watching a video maybe reading something. mostly occurs right after i load a new page.

gonna run ramtest tonight, also deleted nod 32 antivirus.

got another minidump for you.

minidump2

this occured 5 minutes ago. again when i was browsing on chrome.

im really suspicous about my killer ethernet driver, but its up to date. and it was fine untill this past 2 weeks.

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Hi,

Minidump again did not help. Eset was still installed at the time of that BSOD.

Rob - SpiritX

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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well here is the update,

i saw a driver file in that minidump, which is from intel tecnology filter. i did a quick researched and learned its for devices with touchscreen.

quickly removed it from device.

ramtest just finished. 4 pass, total 4 hour 50 minutes. all clean.

if i catch another bsod that will be clean from eset ^^

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Hi,

Run Driver Verifier to see if it can indicate a cause. Do not keep it running all the time as it can cause instability when there would otherwise be none.

Rob - SpiritX
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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