Audio not Working

Hey Paul. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.


1) For sound problems first try this checklist: https://support.microsoft.com/en-in/help/402699...

2) Restore the Windows Audio Service which may have become disabled: https://www.tenforums.com/tutorials/57567-resto...

3) Update the sound driver from the PC maker's Support Downloads webpage for your exact model, if it is newer than the one presently installed in Device Manager reached by right clicking the Start button. While there compare to make sure you also have the latest BIOS, Chipset, Display, Network and all other drivers.

4) Right click Volume icon in System Tray, choose Sound Settings, from the Output and Input devices dropdown menus, choose then one(s) affected to see if that helps. If not use the Troubleshoot button nearby.

5) Run the Playing Sound troubleshooter at Start button > Settings>Update & Security>Troubleshoot.

6) Try rolling back the sound drivers in Device Manager reached by right clicking the Start button. Choose Sound controller and other audio devices, then Driver tab, then Roll back if available.

7) If no newer sound drivers then uninstall the one presently installed in Device Manager, reached by right clicking the Start Button. Restart PC to reinstall.

8) Try other and older drivers for your model Sound controller, too. For example, try the next oldest driver in the model's online Support Downloads list. To try all previous drivers installed on your system, in Device Manager choose Sound controller's Driver tab, then Update Driver, then Browse, then Let Me Pick.

9) If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

10) If this was caused by Version 1809 update (which you can confirm at Settings > System > About) then you can roll back Version 1809 in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

11) You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

12) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

13) If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.


________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hello,
What are the exact manufacturer and model of your PC ?
Execute these Tools
http://aka.ms/diag_device – URP Matériel et périphériques
http://aka.ms/diag_audio10
http://aka.ms/diag_audio10r

If the problem persists, reinstall your audio driver fromn the sound card manufacturer website.

If all that doesn't work, as your pc is new, contact the vendor and use the guarantee.

Already powered it off for today. ill try it tomorrow and get back to you with the results

Hello,

Please run Playing Audio troubleshooter from Settings app > Update & security > Troubleshoot. Let us know what it reports back.

Regards.

Hello,

Please run Playing Audio troubleshooter from Settings app > Update & security > Troubleshoot. Let us know what it reports back.

Regards.

 I ran the troubleshooter and all it gave me was "Audio Enhancements didnt load" and it told me it was fixed

Hey Paul. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.


1) For sound problems first try this checklist: https://support.microsoft.com/en-in/help/402699...

2) Restore the Windows Audio Service which may have become disabled: https://www.tenforums.com/tutorials/57567-resto...

3) Update the sound driver from the PC maker's Support Downloads webpage for your exact model, if it is newer than the one presently installed in Device Manager reached by right clicking the Start button. While there compare to make sure you also have the latest BIOS, Chipset, Display, Network and all other drivers.

4) Right click Volume icon in System Tray, choose Sound Settings, from the Output and Input devices dropdown menus, choose then one(s) affected to see if that helps. If not use the Troubleshoot button nearby.

5) Run the Playing Sound troubleshooter at Start button > Settings>Update & Security>Troubleshoot.

6) Try rolling back the sound drivers in Device Manager reached by right clicking the Start button. Choose Sound controller and other audio devices, then Driver tab, then Roll back if available.

7) If no newer sound drivers then uninstall the one presently installed in Device Manager, reached by right clicking the Start Button. Restart PC to reinstall.

8) Try other and older drivers for your model Sound controller, too. For example, try the next oldest driver in the model's online Support Downloads list. To try all previous drivers installed on your system, in Device Manager choose Sound controller's Driver tab, then Update Driver, then Browse, then Let Me Pick.

9) If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

10) If this was caused by Version 1809 update (which you can confirm at Settings > System > About) then you can roll back Version 1809 in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

11) You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

12) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

13) If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.


________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

I just tried most of the things out i will let you know by the end of today if it helped or not

I just tried the last step and im not sure if i did something wrong but all of my game data was reset, but for now at least my audio seems fine. i dont wanna confirm this yet until i give it a week in case it occurs again

Let us know if there's anything else.

If not then you can mark the post which helped most as the Answer, to help others. A rating is also appreciated.

My games are lagging alot so i went to check and see what was wrong in task manager but it doesnt detect any processes at all

Did you complete all steps to go over the System most thoroughly? We often find out later that the fix was the skipped step, so please do not skip any. If you need help performing any step I will help.