Windows 10 hangs then freezes after waking from sleep

I have had the same computer with Windows 10 for almost a year when it automatically d/l the anniversary update.  Since that update, when the computer wakes from sleep it will work for approx 5 minutes and then programs will begin to freeze.  The mouse will function for another minute or two and then freeze as well.  No BSOD or restart.  Requires a hard restart.  Happens 100% of the time when waking from sleep.

I have-

Updated all drivers

Reinstalled Windows 10

Changed power settings based on multiple other posts

Looking for ideas.  Please don't say it's hardware.  It worked perfectly until an hour after the Anniversary update in August and I've been scouring this board since with no success. 

|
Answer
Answer

I had to replace my laptop harddrive with an SSD, and got the same issue. The computer wouldn't recover from a long idle state no matter the power settings. After weeks of troubleshooting, this solution worked for me:

Device Manager -> Intel Management Engine Interface -> Properties -> Power Management

Uncheck "Allow the computer to turn of this device to save power."

130 people found this reply helpful

Was this reply helpful?

Yes
No

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated September 16, 2021 Views 65,153 Applies to: