Windows 10 Explorer.exe keeps crashing

Hello,

We regret the inconvenience. Let me assist you.

follow the below suggested methods and check if it helps to resolve the issue.

Method 1

This issue may happen due to system file corruption. I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow the below given steps: 

• Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt.

• In Command prompt type sfc /scannow and press enter.

• Restart the computer.

Ref: Using System File Checker in Windows 10

Method 2

If no corrupted system files were found in the previous state or were irrecoverable, then I suggest you to try the following steps to deploy the DISM command lines: 

1. Press Windows key + X.

2. Click command prompt (Run as administrator).

3. In the Administrator: Command Prompt window, type the following commands. Press Enter key after each command:

   DISM.exe /Online /Cleanup-image /Scanhealth

   DISM.exe /Online /Cleanup-image /Restorehealth

   Important: When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions.

4. To close the Administrator: Command prompt window, type Exit, and then press Enter. 

   Click here for more information about running the DISM Tool.

Write to us with the updated status and the required information related to Windows performance, for us to be able to assist you further.

Thank You.

Thanks Arun B J for a quick reply

Unfortunately both the methods did not solve the problem.

Method 1 found no errors.

Method 2 

I get the following message

--------------------------------------------------------------------------------------------------------------------

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>DISM.exe/Cleanup-image/Scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.10586.0


Error: 87

The cleanup-image/scanhealth option is unknown.
For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>DISM.exe/Online/Cleanup-image/Restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.10586.0


Error: 87

The online/cleanup-image/restorehealth option is unknown.
For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>
C:\WINDOWS\system32>DISM.exe/Online/Cleanup-image/Restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.10586.0


Error: 87

The online/cleanup-image/restorehealth option is unknown.
For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>

--------------------------------------------------------------------------------------------------------------------

Pls suggest some alternate method

Thanks Arun B J for a quick reply

Unfortunately both the methods did not solve the problem.

Method 1 found no errors.

Method 2 

I get the following message

--------------------------------------------------------------------------------------------------------------------

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>DISM.exe/Cleanup-image/Scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.10586.0


Error: 87

The cleanup-image/scanhealth option is unknown.
For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>DISM.exe/Online/Cleanup-image/Restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.10586.0


Error: 87

The online/cleanup-image/restorehealth option is unknown.
For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>
C:\WINDOWS\system32>DISM.exe/Online/Cleanup-image/Restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.10586.0


Error: 87

The online/cleanup-image/restorehealth option is unknown.
For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>

--------------------------------------------------------------------------------------------------------------------

Pls suggest some alternate method

Haven't heard anything on this yet, would appreciate solutions from others on this forum

 explorer.exe keeps crashing and restarting every few seconds

Can you download and run the following application (AppCrashView):

http://www.nirsoft.net/utils/app_crash_view.html

Click on one of the recent explorer.exe errors.

Can you copy and paste the information that appears in the lower window that has loaded modules.

Thanks auggy 

I got the following info

---------------------------------------------------------------------------------------------------------------------------

Version=1
EventType=BEX64
EventTime=131188419239972837
ReportType=2
Consent=1
UploadTime=131188419249748915
ReportIdentifier=55180fe0-7f1f-11e6-aa42-1803738e36a8
IntegratorReportIdentifier=25bbd702-bb77-448c-9f30-a16785010a96
NsAppName=explorer.exe
Response.BucketId=c81f4b33483040be70f9f6341a7878b5
Response.BucketTable=5
Response.LegacyBucketId=116204034606
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=explorer.exe
Sig[1].Name=Application Version
Sig[1].Value=10.0.10586.494
Sig[2].Name=Application Timestamp
Sig[2].Value=5775e575
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.10586.306
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=571af2eb
Sig[6].Name=Exception Offset
Sig[6].Value=00000000000a9ba0
Sig[7].Name=Exception Code
Sig[7].Value=c0000409
Sig[8].Name=Exception Data
Sig[8].Value=000000000000000a
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.10586.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\WINDOWS\explorer.exe
UI[3]=Windows Explorer has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=Windows Explorer
AppPath=C:\WINDOWS\explorer.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=A39049BBB6091E0631AB5CA15E25C7CC

 explorer.exe keeps crashing and restarting every few seconds

Can you download and run the following application (AppCrashView):

http://www.nirsoft.net/utils/app_crash_view.html

Click on one of the recent explorer.exe errors.

Can you copy and paste the information that appears in the lower window that has loaded modules.

That information appears to be missing the loaded modules which should appear at the bottom.

Can you try posting the information again?

I am still getting the same info

---------------------------------------------------------------------------------------------------------------------------

Version=1
EventType=BEX64
EventTime=131188410734404388
ReportType=2
Consent=1
UploadTime=131188410744098605
ReportIdentifier=5a209b8c-7f1d-11e6-aa42-1803738e36a8
IntegratorReportIdentifier=39e7c23f-6f10-4369-a1fe-994b332f97ed
NsAppName=explorer.exe
Response.BucketId=c81f4b33483040be70f9f6341a7878b5
Response.BucketTable=5
Response.LegacyBucketId=116204034606
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=explorer.exe
Sig[1].Name=Application Version
Sig[1].Value=10.0.10586.494
Sig[2].Name=Application Timestamp
Sig[2].Value=5775e575
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.10586.306
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=571af2eb
Sig[6].Name=Exception Offset
Sig[6].Value=00000000000a9ba0
Sig[7].Name=Exception Code
Sig[7].Value=c0000409
Sig[8].Name=Exception Data
Sig[8].Value=000000000000000a
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.10586.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\WINDOWS\explorer.exe
UI[3]=Windows Explorer has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=Windows Explorer
AppPath=C:\WINDOWS\explorer.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=A39049BBB6091E0631AB5CA15E25C7CC

The error references the ntdll.dll which is a component of Window however another, possibly third party, module may actually be causing the crash.

As no other modules show up in that information I am going to suggest to try to obtain a user mode dump of the crash which should show all the loaded and unloaded modules and perhaps pinpoint the exact cause.

You can configure Windows to create user-mode dumps. Create a System Restore Point first.

If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder:

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]
"DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
00,6d,00,70,00,73,00,00,00


After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive (SkyDrive) or similar site?

Here's a couple of links on using OneDrive (SkyDrive):

http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq

http://windows.microsoft.com/en-ca/onedrive/share-file-folder

More info on collecting user-mode dumps:

http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx

To stop the creation of the user mode dump files run the following registry file:

Windows Registry Editor Version 5.00

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]

You can delete the C:\CrashDumps folder anytime.

Thanks auggy for the reply,as suggested by you, I will get back with the details soon.

I would only like to point out that you entered the commands incorrectly. There should be a space before each forward slash, so

DISM.exe  /Online  /Cleanup-image  /Scanhealth

and not

DISM.exe/Online/Cleanup-image/Scanhealth

With that, you should be able to use the functionality.