Windows 10 black screen of death with no cursor on to the Screen

Old title: Windows 10 black screen of death

I have a black screen of death, no cursor, no way to get into safe mode, totally and utterly unresponsive, unlike the trusty iPad I am writing this on. I spoke to a tech who told me there is nothing to be done and someone will have to come out and bypass the start up system with an external device.  

 My question is is this true, is there nothing that I can do?

All the answers I see out there presuppose that you have at least a cursor visible or are able to start in safe mode.

Thanks in advance, 

Tony

 

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Last updated November 17, 2019 Views 29,420 Applies to:

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Hello Tony,

Thank you for contacting Microsoft Community.

We understand the inconvenience you have experienced.

  1. Did you made any Hardware or software changes to your PC?
  2. Do see any error message or code on Black Screen?
  3. Are you able to see BIOS screen on Startup and will it responds when you press BIOS setup keys? Like F2, F10, ESC, or DEL key to begin the BIOS Setup.

From your description, I suspect that some problem with Boot files or System files causing this issue. I mean, any corruption with those files will result black screen. Any recent changes to your PC might also be the reason for this behavior.

If you say yes, for the last question, then let us try to repair your computer by creating a Windows 10 Bootable media(I.e. USB or DVD) using Media Creation Tool.  Use some other PC connected to Internet for creating a Bootable media. Once you're ready with Bootable Media, follow the below mentioned steps.

  1. Insert the Windows installation disc in the disc drive or connect USB media, and then start the computer.
  2. Press a key when the message Press any key to boot from CD or DVD appears.
    If your PC does not detect the media automatically
    1. During the restart process, read the screen for any instructions that explain how to interrupt normal startup and enter the basic input/output system (BIOS) setup utility. Most PCs use the F2, F10, ESC, or DEL key to begin the BIOS Setup.
    2. Look for a tab in the BIOS Setup Utility that is labeled Boot Order, Boot Options, or Boot. Following the directions on the screen, use the arrow keys to go to the Boot Order, then press Enter.
    3. Locate the CD, DVD, or USB flash drive (this might be called Removable Device) in the Boot list. Following the directions on the screen, use the arrow keys to move the drive up so that it appears first in the Boot list. Press Enter. The boot order sequence is now changed to boot from the CD, DVD, or USB flash drive.
    4. Press F10 to save your changes and to exit the BIOS Setup Utility. Select Yes in the confirmation window. The PC will restart. Allow the PC to restart normally. The scan will take a few minutes and remove any malware that may be infecting your computer.
  3. Select a language, a time, a currency, a keyboard or another input method, and then click Next.
  4. Click Repair your computer.
  5. Click the operating system that you want to repair, and then click Next.
  6. On the Choose an option screen, select Troubleshoot. Select Advanced Options >Startup Repair
  7. If it doesn't fix the issue then go to Command Prompt under Advanced Options.
  8. Type Bootrec /RebuildBcd, and then press ENTER. This command will rebuild Boot Configuration data by scanning all disks for installations. Doing this will fix any damage to boot sector, which actually require for booting into a PC.

You can also go with System Restore option under Advanced Options and follow with onscreen instruction to restore your computer to earlier point of time. If problem still persist, then select Reset this PC with Keep my files option. While performing reset ensure to select Keep my files. It will do the following,

  • Reinstalls Windows 10 and keeps your personal files.

  • Removes apps and drivers you installed.

  • Removes changes you made to settings.

  • Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)

Warning:

  • Be careful when changing BIOS settings. The BIOS interface is designed for advanced users, and it's possible to change a setting that could prevent your computer from starting correctly.

  • Updating BIOS should only be done if necessary (to solve a compatibility problem, for example). It can be a complicated process, and if an error occurs, your computer could be rendered inoperable. Be sure to follow the manufacturer's instructions exactly.

Keep us posted if you require any further assistance, we're glad to assist you.

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Hi I have a similar problem, windows 8 got upgraded without my permission to 10.  After the upgrade all seamed in working order. I shut it down. On the next day i boot and get black screen. Monitor would even say no video signal detected, tried the on board video, same story, and there is nothing I can do to make anything show up on the screen. Created the win10 boot disc, started the pc with it, I can hear the win10 booting chord, but still no video.

I repeat, I have a dell desktop in perfect order, at this point I am very upset with win10 and any help to gain access back to the PC would be much appreciated.

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I have the same issue..... Feel grumpy. Windows 10 upgrades do not seem to work.

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I have a similar problem on a Dell N5110 laptop. I get the startup logo screen and then the screen goes black. However, If I plug in an HDMI cable and then plug that into my TV, it works fine on the tv only. I have rolled back the Video driver, an Intel HD3000, but that does not work and I am having the same problem.

Help.

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I ended up creating a recovery usb drive from a different windows 10 laptop and rebooting the problem laptop with that usb drive. It has worked, but i shouldn't have had to do it!

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I have the same issue.  I went ahead and let the system automatically update to the new Fall Creator update.  It worked well after the update, then suddenly, the computer tried to restart.  Got the screen with the Asus logo and a twirling circle.  Tried rebooting two more times and got the "recovery" screen, then it went black.

Tried several times to reboot from the Windows Recovery USB, but now, all I get is the black screen.  Nothing.  It won't boot from the USB.  It won't boot from the hard drive.

Basically, my computer is completely bricked from an update Windows sent out.  

I called tech support for Windows and was told there's nothing else they can do, the computer is dead.

It's a 3-month-old computer that was bricked by a Microsoft update.  Seriously?  Can no one at Microsoft help?  I spent a lot of money for this computer.

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I have the same problem. But my screen doesn't turn on at all, not even BIOS to install or repair my Windows. Although backlight turns on. I am using HP notebook 15ac621TX. And problem started after I upgraded Windows 10 to version 1709. First the screen used to flicker but now its full black. Help me.

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A Windows 10 update ran on my PC last night and when I started it this morning I have a black screen with no cursor.  I have tried every solution posted on this site and several other sites.  The bootable USB and DVD I created from the Media Creation Tool also are not working.  I can get in BIOS, but none of the changes attempted have had any impact.  I just have a totally dead PC.  I need a solution or Windows needs to replace my PC.  Please advise.

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I got this exact problem from the most recent update.  Except my pc crashed during the update and I had no choice but to reboot and return to previous version but upon doing so my pc went into a boot loop it would flash saying returning to old version  of windows and then restart by itself and since and repeat. Eventually it just went into the "black screen of death" And I cannot get access to my BIOS. I'm super pissed of and if I do not get a fix sometime soon I will be going further with it and getting Microsoft to replace my pc. Did you manage to find a fix?  I have tried everything I've read everywhere and still no fix. 

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I am having the same with my desktop... I turn it on, get the BSOD, no cursor, no nothing....just black. (I've even tried a bootable USB and DVD with Media Creation Tool with no luck). 

This is the first time I've had a BSOD like this where it just goes black. I've been screwing around with this for over a week now. I've been on more forums that I've ever been on...amazing how many people have similar situations.

Larry

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