Shell Infrastructure Host has stopped working - Windows 10

Hi guys,  

Any idea how to solve this issue in windows 10? I just tried to open my computer's guest account, then a dialog showed up saying 

"Shell Infrastructure Host has stopped working. A problem caused the program to stop working correctly. Please close the program."

and there's an option "Close the program" but it doesn't do anything, the dialog will just popup again whenever I click it. 

Please help. Thanks in advance.

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Hi Dexter,

Thank you for posting your query in Microsoft Community.

I understand your concern regarding the issue that you are facing.

To diagnose the issue, I would suggest you to try the following methods and check if the issue persists.

Method 1: Try to run a System File Checker (SFC) scan to check for any file corruption. SFC scan will scan for corrupt system files on the computer and repair them.

  1. Press Windows key + X, click Command Prompt (Admin).
  2. In the Command Prompt, type the following command, and then press ENTER:
    sfc /scannow

If the issue still exists, try the next method.

Method 2:

You may check the same issue with the new user account.

Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

  1. Go to Settings.
  2. Choose Accounts and then select Other User Accounts towards the left.
  3. Select Add an Account.
  4. Enter a user name and hit Next.
  5. Click on Finish.
  6. Sign out from the current Account and Log into the new account.
  7. Check if issue persists.


Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

Rakesh C N

Microsoft Community.

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The first suggestion above is not helpful.  By definition, the Guest account does not have access to the  WindowsKey +X menu.

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I have had this problem as well. My admin account has been working fine, but when I enabled the guest account and tried to get on it, the same happened to me. Also when this pops up the background is black and task bar is frozen.

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I had exactly this problem.  First time I selected the "Guest" user at login, I got "Shell Infrastructure Host has stopped working. A problem caused the program to stop working correctly. Please close the program." After popping through the "Close" buttons, I was left with a blank screen, and no way to log in to the computer.

I solved it like this: While the message was up "Shell Infrastructure...", I pressed ctrl-alt-del, then chose "switch user", and changed back my normal (admin) account, and everything was fine.

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I'm having the same issue and have tried numerous suggested solutions.

The one above does not make sense. If I switch to my Admin or other account, yes it works 'on that account', but the 'guest' account continues to get the "Shell infrastructure..." error. So it does no solve/address the actual problem.

In the above suggestion - Whats is the purpose of returning to the "normal admin account" - which does not have an issue to begin with?

In this suggested solution, it may be a workaround to create another 'type of' guest account, though it does not appear to be the same since the default guest account is a 'system built-in account' that cannot be deleted. So there seems to be a difference between the two.

http://superuser.com/questions/957676/why-is-the-guest-account-missing-broken-in-windows-10

Yet another MS W10 issue...

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This gets back to the usual admin account. But doesn't solve the 'guest' acct problem?

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Hello,

Thank you for keeping us updated on this query.

I suggest you to run the PowerShell commands from the following steps in the guest user profile and check if the issue persists.

Windows PowerShell is a task-based command-line shell and scripting language designed especially for system administration. Built on the .NET Framework, Windows PowerShell helps IT professionals and power users control and automate the administration of the Windows operating system and applications that run on Windows.

Step 1: Open an Administrator command window by

  1. Right click on the taskbar and select task manager.

  2. Click on More details located at the bottom of the task manager window.

  3. Click File and select Run New Task. Make sure you have a check mark beside Create this task with administrative privileges.

  4. Type CMD

Step 2: Type the following commands in the CMD Prompt:

            dism /online /cleanup-image /restorehealth

            sfc /scannow

Step 3: After running the above commands and it shows no remaining issues, run the below commands:

powershell
Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Step 4: Check to make sure the above command ran, shows a blue progress indicator and then returns to the prompt.

  1. If you see a red error, then the command may have been typed or pasted incorrectly, or there may be a larger problem with Windows 10. Try again.

Step 5: Check the issue is resolved.

  1. If not, restart the PC. In this case try as a new Administrator user account.

Write back to us with the status of the issue for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.

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Rakesh,

I have a similar issue with the "Shell Infrastructure Host stopped working" error; however, I was logging into Windows 10 Pro using my regular account (with Admin rights); both the system Guest and DefaultUser accounts are disabled.  I am not interested in creating or using a guest account on this PC.  I'm using Symantec's Norton Internet Security instead of the Windows security tools.

I followed your instructions and ran - sfc /scannow ... it finished with errors, stating there were files that could not be repaired (some say there is no owner and others have duplicate owners).  I saved a copy of the CBS.log file where the scan results are shown.  Prior to upgrading to Win-10 two weeks ago, I had been using Windows 8.1 Pro x64, and had some problems with Windows Update not completing, and I used the DSIM command, but that didn't resolve the update issue.  I have not used DSIM since upgrading, but I noticed today the DSIM.log file had recent entries from yesterday, so I assume it runs in the background.

I rebooted the system and the error message did not occur again; however, I'm concerned about the files listed in the log which were not repaired.  Is there a direct support address where I can send the log file and get help in correcting those files?  I won't share this information in a public forum.

Thanks.

- Alan.

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I have spent more time debugging Windows 10 than all the other releases of Windows over the past 20 years put together. This is a BUG. I am guessing that Microsoft denied "Guest" the ability to log in locally in the Group Policies for a reason - they knew it wasn't working. As of today, it still isn't.

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Hi David,

 

Thanks for keeping us updated on the above post.

 

If you think the above issue is a bug, please report the same along with the enhancements, additions and requirements to be made to the operating system using Feedback App in Windows 10. We will make sure the feedback given by you will be considered and worked on.

 

Write to us for further assistance on any Windows related query, we will be happy to help you.

 

Thank you.

 

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Last updated May 3, 2021 Views 61,067 Applies to: