Microsoft Software Protection Platform Service

Whenever I look in Task Manager, a task called Microsoft Software Protection Platform Service is using 30% or more of my cpu. This happens even when I am not using office products. I am using windows 10 and have an i5 4690k. Please help me if you can.

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Hi,

The technologies are aimed at helping prevent piracy and protect customers from software tampering while making licensing easier to manage.

Microsoft Software Protection Platform, the technologies will introduce improvements in how Microsoft software activates, is validated online and behaves when tampering or hacking is detected.

As Microsoft Software Protection Platform is using more CPU usage, it might be detecting some unusual activities.

- Are you facing any performance related issues?

I suggest you to do a complete virus scan using Windows Defender.

Help us with more information to assist you further.

Regards,

Guru Kiran 

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I ran a virus scan using avast and nothing came up out of the ordinary. Is there anything else I can do?

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Hi,

If your security software didn't find any virus/malware, let’s boot the computer in Safe Mode and check if issue reappears. Safe mode is a diagnostic mode that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words Safe Mode appear in the corners of your monitor to identify which Windows mode you’re using. You may refer to the article mentioned below to boot the computer in safe mode.

Change startup settings in Windows 10 

If computer works fine in safe mode then try to perform clean boot and see if it brings any difference.    

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

 

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135/en-us

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

 

Do keep us updated.

Regards,

Ramesh Kumar.

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The issue did not occur with safe mode but it did happen with a clean boot. What should I do next?

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Hi,

There might be a chance that there is some system file corruption. So, I would suggest you to run SFC scan and see if it brings any difference.

System file check is a utility built into the Operating System that will check for system file corruption. The sfc /scannow command (System File Check) scans the integrity of all protected operating system files and replaces incorrect, corrupted, changed, or damaged versions with the correct versions where possible.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows 10.

  1. Press Windows key and X at the same time.
  2. Choose Command Prompt (Admin) from the context menu.
  3. In the command prompt, type sfc /scannow and hit Enter.
  4. Exit command prompt

For more information refer to this link:

Use the System File Checker tool to repair missing or corrupted system files

http://support.microsoft.com/kb/929833/en-us

Do keep us updated.

Regards,

Ramesh Kumar.

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The scan said Windows Resource Protection did not find any integrity violations. Is there anything else that might solve the problem?

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Hi,

If issue persists try to create new user profile as an administrator and see if issue persists in new user profile. For creating new user profile you may refer to the steps provided below.

  • Press Windows key + R

  • Type control userpasswords2 and click OK

  • Click on add under users tab

  • Click the option, "Sign-in without a Microsoft account

  • Click on Local account 

  • Choose a name for the account

  • Add password if you want to

  • Apply and click OK.

For more information you may refer to the article mentioned below and see if it helps.

Create a local user account in Windows 10

Do keep us updated.

Regards,

Ramesh Kumar.

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The process still runs on the new user and still uses over 30% of the CPU

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Hi,

I would suggest you to run a full scan using Microsoft Safety Scanner (MSS) to make sure that the Computer is virus free.

 

The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

http://www.microsoft.com/security/scanner/en-us/default.aspx

 

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

 

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

Do keep us updated.

Regards,

Ramesh Kumar.

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I would actually like you to explain the users to delete or cripple the reg. key (hint: "sppsvc" from HKLMSYSTEM\CurrentControlSet\Services) and stop this ludicrous, crazy thing once and for all. It's not an essential platform for Windows to run and it's also collecting & sending data (god knows what) from my own property. 

If MS can't protect their products without interrupting my convenience and invading my privacy they should not attempt to do so. I, as well as many people like myself demand the method to get rid of the service until MS finds a silent way of piracy checking. My CPUs are there for computing for what serves MY best interest and only. 


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Last updated October 19, 2020 Views 83,135 Applies to: