Error 0x80090016

Hi Natasha,

The error 0x80090016 is possibly due to your system being damaged or from certificate error to hard disk corruptions. To isolate your issue, we'd like to gather more information:

• What is the exact error message you receive?
• What troubleshooting steps have you done so far?

We're looking forward to your response.

Hi. Recently did a windows10 update on my Asus laptop. The update didnt work correctly. When i start up the computer it prompts for my pin or password ehich i put in then get the error message. Any ideas to fix. Most solutions require you to access your control panel but i cant get past the pin signin page.

***Post moved by the moderator to the appropriate forum category.***

Two users on my computer. 

After windows 10 update today, one gets an error code 0x80090016 and can not use the computer and the other user does not get a code and all is working fine. 

what went wrong? 

how do I fix it? 

Hi Karen,

There could have been some files or data that got affected with the update, reason for the error code 0x80090016 to show up. However, let us isolate your concern by providing us these information:

• Did you encounter the error after logging in to your computer?
• Are you referring to Microsoft or Local account?
• Can you provide us the details about the update?
• Were there any changes made on the computer aside from the update?
• What have you tried to resolve your concern?

We're looking forward to your response.

I signed in with the user profile that works, I used the virtual agent and ran the fix it test and then rebooted the computer a couple times. 

I use four numbers to sign in typically and since it doesn't work,  I tried signing in with another option and used my outlook account and password, that got me signed in.

Then I ran the same fix errors test with the virtual agent and rebooted again but still can not sign in with my numeral passcode. . . and get the same error. 0x80090016

Updating windows also changed my desktop. Folders disappeared and the files in the folder loaded on the desktop making a mess of anything I organized. 

I was not doing anything else this all happed after the update. 

Hi Natasha,

The error 0x80090016 is possibly due to your system being damaged or from certificate error to hard disk corruptions. To isolate your issue, we'd like to gather more information:

• What is the exact error message you receive?
• What troubleshooting steps have you done so far?

We're looking forward to your response.

I have the same problem. This happend right after a Windows update.

Has Windows ruined my computer?

If so what do I do?

Since the issue happened after installing an update, you can consider performing a System Restore in WinRE.

The System Restore takes your PC back to an earlier point in time, called a system restore point. The Windows Recovery Environment (WinRE) is a recovery environment that can repair common causes of unbootable operating systems. Download the Media Creation tool from this link and use the tool to create an installation media.

Once you're done creating an installation media, follow the steps below to perform a System Restore in WinRE:

1. Insert the Media Creation Tool, and then restart your device.
   
2. Press any key to proceed when prompted.
   
   
3. You will be prompted to a Language Selection window. Click Next.
   
4. On the Install now window, click Repair your computer.
   
   
5. Choose Troubleshoot.
   
   
6. Select Advanced Options.
   
   
7. Choose System Restore.
   
   
8. Follow the on-screen instructions to restore your system files to a date prior to the update.

Please be advised that programs and application installed after the system restore point will be removed.

If you have any questions or things you'd like to clarify, feel free to ask.

Hi Natasha,

The error 0x80090016 is possibly due to your system being damaged or from certificate error to hard disk corruptions. To isolate your issue, we'd like to gather more information:

• What is the exact error message you receive?
• What troubleshooting steps have you done so far?

We're looking forward to your response.

Ibtry to type in my code and then says that something went wrong (0x80090016) i cant even get passed sign in page... Tryed f8 and f11 and nothing..