Critical Kernel-Power error when GPU is on load

Hello there,

I'm currently facing very annoying critical Kernel-Power errors every time my GPU is on load. Since Monday, 20. Feb. 2017 I'm using a GTX 1070. Right after installing the gpu I ran Grand theft auto 5 on maximum settings for testing. Everything was fine until after a couple of minutes my PC suddenly shut down and rebooted on it's own. This happened a second time and a third time testing with Diablo 3, which is far less performance hungry.

So I checked the event viewer, which showed me:  

Critical 2/20/2017 8:03:06 PM Kernel-Power 41 (63)

- System

- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 4
Level 1
Task 63
Opcode 0
Keywords 0x8000400000000002
- TimeCreated
[ SystemTime] 2017-02-20T19:03:06.867768800Z
EventRecordID 9585
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer DESKTOP-VASTNMS
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0



I also observed that I had Kernel-Power issues in the past, using my Radeon HD 7870 - though I never realized them until now. Regarding the times they occurred, I obviously wasn't sitting at my PC at that time. 

Here is the full log:

GTX 1070

Critical 2/23/2017 9:49:38 AM Kernel-Power 41 (63)
Critical 2/23/2017 8:35:29 AM Kernel-Power 41 (63)
Critical 2/22/2017 10:46:03 PM Kernel-Power 41 (63)
Critical 2/22/2017 7:54:51 PM Kernel-Power 41 (63)
Critical 2/22/2017 7:39:33 PM Kernel-Power 41 (63)
Critical 2/21/2017 11:31:00 AM Kernel-Power 41 (63)
Critical 2/21/2017 10:04:50 AM Kernel-Power 41 (63)
Critical 2/21/2017 8:55:30 AM Kernel-Power 41 (63)
Critical 2/20/2017 8:40:22 PM Kernel-Power 41 (63)
Critical 2/20/2017 8:03:06 PM Kernel-Power 41 (63)

Radeon HD 7870

Critical 2/16/2017 3:51:17 AM Kernel-Power 41 (63)
Critical 2/15/2017 4:24:28 AM Kernel-Power 41 (63)
Critical 2/12/2017 10:01:03 PM Kernel-Power 41 (63)
Critical 2/7/2017 2:04:45 AM Kernel-Power 41 (63)
Critical 12/30/2016 6:19:47 AM Kernel-Power 41 (63)
Critical 12/29/2016 8:55:58 PM Kernel-Power 41 (63)
Critical 12/28/2016 8:48:18 AM Kernel-Power 41 (63)
Critical 12/13/2016 12:29:26 PM Kernel-Power 41 (63)
Critical 12/10/2016 9:43:17 AM Kernel-Power 41 (63)
Critical 12/10/2016 12:11:12 AM Kernel-Power 41 (63)
Critical 12/5/2016 2:58:53 PM Kernel-Power 41 (63)
Critical 12/4/2016 4:21:52 AM Kernel-Power 41 (63)
Critical 11/14/2016 9:38:57 PM Kernel-Power 41 (63)
Critical 11/14/2016 7:58:42 PM Kernel-Power 41 (63)
Critical 11/13/2016 7:33:02 PM Kernel-Power 41 (63)
Critical 11/12/2016 8:11:42 PM Kernel-Power 41 (63)
Critical 11/11/2016 11:08:17 PM Kernel-Power 41 (63)
Critical 11/11/2016 11:45:07 AM Kernel-Power 41 (63)
Critical 11/10/2016 8:13:30 PM Kernel-Power 41 (63)
Critical 10/30/2016 1:04:36 AM Kernel-Power 41 (63)
Critical 10/20/2016 8:56:09 AM Kernel-Power 41 (63)
Critical 10/6/2016 3:56:10 AM Kernel-Power 41 (63)


At first I suspected my Power Supply Unit as the malefactor, so I bought a new one. The shut downs continued. 
I've monitored my temperatures during load and they were perfectly fine. (Cpu @ ~50°C and GPU @ 60-70°C). 
Furthermore I do not receive any Kernel-Power errors when my PC is idle or used for browsing, streaming via VoD, etc. (My computer is almost running 24/7)

So I did try an older version of my graphics driver - no effect

updated Chipset and BIOS (UEFI) - no effect


My pc specifications:

Win 10 prof 64bit
Intel Xeon E3-1230 v3
GAINWARD GeForce GTX 1070 Phoenix GS 8 (brand-new)
ASRock Z87 Pro3 Mainboard
16 Gb G.skill DDR3 (800Mhz)
Crucial_CT512MX100 SSD 500 Gb

beQuiet Pure Power 10 (500W) PSU (brand-new)

 

Question Info


Last updated August 16, 2019 Views 5,620 Applies to:

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Please provide more information so that the cause of your problem may be diagnosed.

 

Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. When examining Event Viewer log files many, not all, problems show in the period immediately after the computer has been booted.

 

Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and click OK . Place the cursor on System Summary. Select File, Export and give the file a name noting where it is located. Click Save. Files in the txt file format are preferred.Do not place the cursor within the body of the report before exporting the file.The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. If the report is in a language other than English, please state the language.

 

Please upload to your OneDrive and share with everyone a copy of your System log file from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive.

 

To access the System log select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

 

Please download Speccy and upload a copy of the report it produces to OneDrive. To obtain a report select File, Save as Text file. It helps to obtain the report at a time when the system is under pressure and temperatures may be higher than normal.

http://www.piriform.com/docs/speccy/using-speccy

 

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Gerry
Stourport-on-Severn, Worcestershire, England
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Hi Gerry,

thanks to the fast response.

Here're the requested logs. Please excuse the MSinfo being in German language. I already switched my OS language to English, which worked for the event viewer and speccy, but MsInfo remained in German. No idea why :L

Also I'm using google drive, but I guess that isn't a problem

dxdiag:
https://drive.google.com/open?id=0B-WYlTGZfUuSRDdIM2ROdzc0ZDg

MsInfo (german):
https://drive.google.com/open?id=0B-WYlTGZfUuSQUNiSzRqOWJkZU0

eventviewer:
https://drive.google.com/open?id=0B-WYlTGZfUuSWjFfMHZfQnp2aGs

Speccy:
https://drive.google.com/open?id=0B-WYlTGZfUuSZEh5OWgtdWMwTDA

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Gerry
Stourport-on-Severn, Worcestershire, England
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Hi Gerry,

I previously had 378.66 installed and switched back to an older driver by intent for testing purposes. It did not resolve my problem though. Will update to the latest anyway for being on the safe side

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Have you overclocked your GPU or CPU? If not, maybe your VRMs are failing, as they supply power. Or, maybe your card's thermal paste is failing, as higher temperatures can, in some cases, increase power draw. Last but not least, try dusting your PC out. I've heard that dust can cause issues.

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Hi David,

No, I have never overclocked my Cpu or Gpu. My old Intel Xeon is insanely powerful and I haven't met any program or game yet that would have required that and the Gtx 1070 is currently the sixth strongest Gpu on the market. I don't see any reason to tune it besides the fact that I've just bought it last Monday :)

Regarding the thermal paste on the Cpu, everything's fine. I've personally removed the original TP-sticker and replaced it by high quality paste, which covers the whole back of the Xeon and not just the center. The very low temperatures, even on load, speak for themselves.
I can't tell about the TP used on the GTX because you can't remove the massive body and fans that easy and I do believe I'd lose my warranty if I do so. Also the temperatures are perfectly ok during load. I stressed it with Grand theft auto 5 on maximum settings and the Gpu reached only a maximum of 70°C

The insides of my PC are also very well dusted out. I cleaned it thoroughly with compressed-air-spray when building in the GTX and the new PSU

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FWIW I cannot understand this report.

2/23/2017 7:54 AM     Windows Error Reporting        Fault bucket , type 0
Event Name: PnPDriverNotFound
Response: Nicht verfügbar
Cab Id: 0

Problem signature:
P1: x64
P2: HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10B01B81&REV_1001
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\Users\simon\AppData\Local\Temp\DMI2085.tmp.log.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2086.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_bc6579f08215d643c9b41240f86d3be3fd5935_00000000_cab_0cf12095

Analysis symbol: 
Rechecking for solution: 0
Report Id: 423a5f87-f99d-11e6-af7b-bc5ff4cf765d
Report Status: 4
Hashed bucket:             

 

It seem to be something wanted from Nvidia, perhaps audio related?

Log Name:      System

Source:        Display

Date:          20/02/2017 05:47:42

Event ID:      4101

Task Category: None

Level:         Warning

Keywords:      Classic

User:          N/A

Computer:      DESKTOP-VASTNMS

Description:

Display driver amdkmdap stopped responding and has successfully recovered.

 

Warning            20/02/2017 05:47:42   Display              4101     None

Warning            19/02/2017 16:35:11   Display              4101     None

Warning            19/02/2017 14:39:28   Display              4101     None

Warning            15/02/2017 16:53:23   Display              4101     None

Warning            15/02/2017 05:27:11   Display              4101     None

Warning            15/02/2017 05:22:19   Display              4101     None

Warning            13/02/2017 22:46:30   Display              4101     None

Warning            13/02/2017 20:15:06   Display              4101     None

Warning            13/02/2017 20:10:53   Display              4101     None

Warning            13/02/2017 17:04:06   Display              4101     None

Warning            12/02/2017 21:36:08   Display              4101     None

Warning            12/02/2017 21:09:39   Display              4101     None

Gerry
Stourport-on-Severn, Worcestershire, England
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Hi Gerry,

I used the Program DDU (Display Driver Uninstaller) for removing any AMD drivers whilst my old Gpu was still running. Then I shut down the PC, changed Graphics, booted, downloaded the latest GTX driver from nVidia site and installed it.
Afterwards I also did a clean up + registry cleanup with Ccleaner.

That "amdkmdap" is referring to my old AMD Radeon HD 7870. You see there aren't any more entrys past 20.Feb.2017, the date I bought and installed the GTX 1070.

My onboard Audio is from Realtek afaik. Nvidia has installed audio drivers for HDMI but I'm not using the HDMI audio, because it will play back the sound on the TV speakers - what I do not want.
My Audio is running through my onboard soundcard via stereo jack right into my hifi-amp

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I read in a similar thread about Kernel-Power errors, that it got resolved by changing the power strip. 
Actually that didn't do it for me. Just tested with a new power strip and the PC still shut down

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What type of cooler does your GPU have? Is it a rear exhaust, or recirculatory? If it's recirculatory, how hot is the inside of the PC getting? If that doesn't reveal anything, I suspect bad MOSFETs.

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