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BSOD when using personal hotspot

Hi I'm hoping someone can help me. 

I keep getting blue screen of death when using personal hotspot. I will enable the hotspot, it will work fine, I can connect and use the internet on my device. Within around 15 minutes I will get BSOD and the error message will be MEMORY MANAGEMENT.

My PC specs

WIndows 10

Intel Core i5-4690K @3.5GHz

8GB RAM

GTX 980 4GB 256 bit graphics card

I have tried trouble shooting problem myself. 

- I scanned the system for file and registry errors

- I checked my Ram was functioning correctly with the built in test after booting in safe mode

- Have completed full malware and virus scans

Nothing has solved my problem, so I have continued searching and came across this article: https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/bsod-finding-and-fixing-them/1939df35-283f-4830-a4dd-e95ee5d8669d

And so I am following the instructions laid out there.

Here is the link to my Minidump files: https://1drv.ms/u/s!AvLTnLT4_bsFhj_F2SqaZ2MlRHa7

Can anyone help me?

Answer
Answer

The  "Bing Search Engine" "might" be legitimate but you could start a new topic on that.

I believe the BSOD is strictly from the wireless driver so try updating to the Windows 10 driver in the UT_PCE_AC68_2143\UT_PCE_AC68_v2143\Driver\WIN10 folder.

To do that do the following:

Open the Device Manager and right-click the wireless adapter  > Update driver > Browse my computer for driver software > Let me pick from a list of device drivers on my computer > Have Disk > then "Browse" to and then click on the bcmwdi.inf in the "UT_PCE_AC68_2143\UT_PCE_AC68_v2143\Driver\WIN10" folder > OK

Continue with the installation and restart the computer. 

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Question Info

Last updated February 19, 2024 Views 6,389 Applies to: