Brand new Windows 10 Blue screen reference by pointer 0x00000018, REFERENCE_BY_POINTER, crash address ntoskrnl.exe

Hi,

In order to help you with the blue screen error issue, you may refer to the helpful support link provided below. The link will show you certain scenarios where you can encounter a blue screen error as well as the corresponding procedure to fix it. Click the link to begin your troubleshooting process.

Troubleshoot blue screen errors.

Post here the result for us to assist you further.

Regards.

Hi, I know that link. But it did not help.

I posted my minidumps, so if somebody is able to hunt for problem, it is highly appreciated. Thanks

The minidump files were inconclusive.

Can you provide the following file which has more information on the crash:

C:\Windows\MEMORY.DMP

The memory.dmp file will be quite large, you could zip and compress the memory.dmp file with a third party application such as 7-Zip.

Hi,

You need to contact the system maker's support as well as the seller.

Since the computer is new and still under warranty please contact the System Maker's Support and the seller. As OEM the System Maker is responsible for the proper operation of both the hardware and Windows. So regardless of the cause it is theirs to resolve. And the unit is under full warranty and may be in need of repairs or replacement. Added that even if you are able to resolve the issue you would want it fully documented just in case there are related problems down the road. Remember the more you do the more they will say it is something you have done.

Hope this helps.
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Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

The crashes may be from McAfee so you could try uninstalling all McAfee software and use Windows built-in antivirus (Windows Defender) and firewall.

If you do contact ASUS or the seller you could point to this topic ass reference.

Thank you very much friends for your help and pointing me right direction! I will try to contact seller and Asus. 

Please, if you find something in new in dump files, let me know here. Many thanks.