Windows Media Player "Find Album Info" Issue

Hello, I have ripped a total of 16 CDs since updating to Win10, and for each of them Media Player cannot find the ID3 album info. everything appears as unknown (artist, album, song) and when I right click on an album and click "Find Album Info" it brings up an IE page attempting to go to redir.metaservices.microsoft.com and says "This page cannot be displayed.". Now the one thing I found interesting about this issue is even though the mp3 files are not tagged with ID3 tags the Groove Music app can identify what the songs are. Now that would not be an issue as I would just play through Groove Music, however I intend to put all of this music on an MP3 player. Anyone have any idea what is going on? Thanks in advance.
 

Question Info


Last updated September 17, 2019 Views 17,770 Applies to:
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Answer

Hello,

If you're still having issues with album information, try doing the following.

Go to (...)\Windows\System32\drivers\etc and enter hosts file by opening it in notepad.

Then check if you have the following line:

2.18.213.82 redir.metaservices.microsoft.com

If you have 0.0.0.0., then copy the file to your desktop, change the ip to what's above and then copy the file back to the original folder (make sure to delete .txt extension).

It worked a treat for me.

Cheers!

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Answer
Answer

Hello,

If you're still having issues with album information, try doing the following.

Go to (...)\Windows\System32\drivers\etc and enter hosts file by opening it in notepad.

Then check if you have the following line:

2.18.213.82 redir.metaservices.microsoft.com

If you have 0.0.0.0., then copy the file to your desktop, change the ip to what's above and then copy the file back to the original folder (make sure to delete .txt extension).

It worked a treat for me.

Cheers!

Thanks for this, it is the solution. Now will Microsoft (or mclintock11) please mark this as solved and push it to the top so others can easily find the answer.

16 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.