Windows Installer service could not be accessed - Windows 10

I tried to install a program and I received this error.  I have searched the previous answers and I cannot see one for Windows 10.  It says this can happen if the Windows Installer is not properly installed.  Can anyone provide me with the directions to fix this error.  trying to install WinJa Windows Active X

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Hi,

Thank you for posting your query in Microsoft Community.

We would be glad to help you with the issue you are facing today. I understand the difficulty with the problem.

Method: 1

I would suggest you check the compatibility with the windows 10.

http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/ProductViewerWithDefaultFilters?TempOsid=Windows%208.1&Locale=en-us&Architecture=X64&TextSearch=windows%2B10&Type=Both&CurrentPage=0&TotalPages=1&ShowCriteria=0&Compatibility=Unknown

Method: 2

Run system file checker (SFC) and see if it helps. Please follow these steps:

a. Press Windows + X keys and click command prompt (admin).

b. Type the following command in command prompt and press Enter.

sfc /scannow

System file checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Hope this helps in resolving the issue. If issue persists, do get back to us. We will be happy to assist you.

 

Thank you.

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Your method 1 link didn't work. Initially I had to log on to my Microsoft Account, thereafter it only went to https://www.microsoft.com/en-us/windows. Copying the link direcly into the address bar crashed FireFox.

Method 2 was no better. After a long wait, it reported "Windows Resource Protection did not find any integrity violations". I still couldn't the software (Toshiba Tempro update to Win10 compatible version).

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Hi Brian,

Thank you for posting your reply. Apologize for the delay in response. 

I suggest you to follow the steps provided below and check if it helps.

1. Press Windows key + X and select Command Prompt (Admin)

2. Type the command below and press Enter after each command

      ♦ msiexec /unregister

      ♦ msiexec /regserver

3. Restart your computer and check for status.

Hope the information is helpful. Keep us posted for further assistance.

 

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Hi Brian,

Thank you for posting your reply. Apologize for the delay in response. 

I suggest you to follow the steps provided below and check if it helps.

1. Press Windows key + X and select Command Prompt (Admin)

2. Type the command below and press Enter after each command

      ♦ msiexec /unregister

      ♦ msiexec /regserver

3. Restart your computer and check for status.

Hope the information is helpful. Keep us posted for further assistance.

Hi Eeshwar,

Thanks for your suggestion but I regret to say that it made no difference. After doing as you said and rebooting I still got error 1719, "the Windows Installer Service could not be accessed" when I tried to install the software (Toshiba Tempro update to Win10 compatible version).

Best Regards, Brian

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Hi Brian,


Thank you for updating us. It must be unfortunate that you are still facing the same issue. Let me help you.

 

I suggest you to perform the below troubleshooting methods and check if it helps.

  1. Press "Windows" + "X" and select "Run".

  2. Type "services.msc" and press Enter.

  3. Check the status of Windows Installer.

  4. If it is running, right click on it and select "stop".

  5. After you stop it, right click again and select "start".

  6. Now try to install the software.

Check if it resolves the issue.

 

Please reply with the details and updated status of the issue. We will be happy to assist you accordingly.


Thank you.

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Has this issue been resolved yet? I am getting the same error message but after trying to install iTunes. I have taken the steps above with no results. Any help would be appreciated!  

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I have been having a problem with not being to access the windows installer for anything I have tried to install since about the end of January, this includes programs that I was able to install in Jan. but removed due to a problem with getting updates. The programs include but not limited by Turbo Tax 2015, HP8625 Printer software,  Pinnacle Studio and others. I have spent the last two months on the phone with each of the software companies, tried all the suggestions I could find on Microsoft still no luck. A customer service person at Microsoft spent about 6 hours on the phone with her controlling my machine to no luck. During that time Windows 10 was reinstalled 2 times, and I lost all of my programs due to a fresh install. I have an HP Laptop with an I7 processor, 8 gigabyte of memory, One terabyte Hard drive. I upgraded from Windows 7 to Windows 8 to windows 10, and I cant go backwards since the last major update. Could someone please help me? This is becoming a huge issue.

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None of these work. Why don't you do anything to fix it? I can't install many vital programs.

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Hi Alireza,

To assist you better, please provide us the exact details of the issue. If there are error messages, kindly include it.

Regards.

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It fixed my problem thank you KM

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Last updated September 13, 2020 Views 26,830 Applies to: