Windows 10 upgrade prevents Outlook 2010 from sending email

After upgrading to W10 I cannot send mail from Outlook.  When I go into Account Settings the Test Account Settings button sends without a problem and these messages show up as sent when I go back into Mail

However if I create a new message and try to send it I get this error message.

Sending reported error (0x800CC13) Cannot connect to the network. Verify your network connection or modem.

Any ideas anyone?

 

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Last updated May 17, 2019 Views 847 Applies to:

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Hi,

Thank you for your interest in Windows 10.

I suggest you to run SFC scan.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Run the System File Checker (SFC) scan to fix any corrupted files. Follow these steps:

https://support.microsoft.com/kb/929833?wa=wsignin1.0

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

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I would like to email a reply but I can't.

When I type that command I am told I need to be an "administrator running a console session"

As I am just a normal Windows user I don't have a clue how to comply with this instruction.

Can you offer any more help?

Thanks

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Hi,

I have the exact same problem. Installed Win 10 and since then my Outlook 2010 does not send emails anymore. Same error code as KenCharman.

I also cannot use the command promt path since I get the same issue with admin permissions.

Upgraded to MS Office 2010 Service Pack 2 already and deactivated all Add-Ins but it just won't work.

Can you please come up with a working solution here?

Thanks

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I have the same issue. No emails can be sent after upgrading to Win10.

MS: pls. come up with a solution ASAP.

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have exactly the same problem. Installed W10 3 days ago. 

Had the problem also in the Webmail but that has been solved with the help of the support desk of the internet providor by changing to another SMPT address. So webmail works. Testing Outlook professional (English version) gives no mistakes and test mail is received on PC, like other incoming mail. But mails sent remain in the Outbox of outlook.

Where is the command prompt in W10

krijn

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Press windows key an x to get an admin user command prompt

then

type sfc /scannow 

this will kick off a clean up that might last 20 mins but.. it seems to work

Good luck 

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Press windows key and x

choose admin user from the pick list 

At the command prompt type

sfc /scannow

that will clean up corrupt files and hopefully solve your problen. It did for me 

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Thanks, this solved the problem !

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After upgrading to W10 I cannot send mail from Outlook.  When I go into Account Settings the Test Account Settings button sends without a problem and these messages show up as sent when I go back into Mail

However if I create a new message and try to send it I get this error message.

Sending reported error (0x800CC13) Cannot connect to the network. Verify your network connection or modem.

Any ideas anyone?

Call 1-800-642-7676 Microsoft Outlook products.

They will tell you the solution is to BUY Outlook 2016.

Funny thing is that I can send a "test' email successfully from the

"Test Account settings" when the "My outgoing server (SMTP) requires authenication

box is unchecked.  That should tell you something. The software , in my opinion, was written to obsolete

older programs (since the test message goes out without a hitch) and I have several that will not work under WIN 8.1 or WIN 10.  The experience tells me to look for another OS.

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Hi spectre,

Try the approach that had already been outlined:

Press windows key and x

choose admin user from the pick list

At the command prompt type


sfc /scannow

that will clean up corrupt files and hopefully solve your problen. It did for me.

Worked perfectly for me.

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