Question

Q: Windows 10 Control panel , Devices and Printers hangs when selected

Failed to manage to print a Word document so then went into control panel, devices and printers and when selecting this it hangs. This has worked since I upgraded the pc to Windows 10 but now I can't print anything. Nothing wrong with the printer or printer drivers as it has worked under Windows 10.

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Hi,

Thank you for posting your query in Microsoft Community.

Before providing you the appropriate suggestion, I would like you to answer to the question stated below:


What is the make and model of the computer?

  • What is the make and model of the printer?

  • I suggest you to run the printer troubleshooter and check.

    Try these steps to run the troubleshooter:

    • Type troubleshooting in the search bar.

    •  Click view all in the left panel.  Select ‘printer’ and follow the on-screen instructions.

  • For more information, refer to the link below:

  • http://windows.microsoft.com/en-US/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

  • Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

  • Did this solve your problem?

    Sorry this didn't help.


    My issue was resolved when I found a 3rd Party Driver ToolKitInstaller that was downloaded and installed.  This application caused Devices and Printers to hang and the user wasn't able to print.  I uninstalled the application the issues were resolved.  

    The Author of the 3rd party application is Megaify Software Co., LTD

    Check in the Downloads folder and root back to around the date the issue started.  In my experience, something driver related may have been installed that is causing the conflict.

    Hope this helps!  

    Did this solve your problem?

    Sorry this didn't help.

    6 people were helped by this reply


    Failed to manage to print a Word document so then went into control panel, devices and printers and when selecting this it hangs. This has worked since I upgraded the pc to Windows 10 but now I can't print anything. Nothing wrong with the printer or printer drivers as it has worked under Windows 10.

    I had the same problem and found the solution on a you-tube video by MrJayBusch at https://www.youtube.com/watch?v=qHoSBT9gDHg .

    1. From the search window at start button search for Services

    2. Click on services or services(local) from the search results.

    3. Look for any bluetooth services which are not started. For me it was bluetooth headphone support.  I don't use bluetooth headphones but it seems that this needs to be started for my printers to work!

    4. For any bluetooth service which is not started, right click on it and select properties.

    5. From the properties window set start up type to automatic and under service status click start.  

    6. Click apply and exit services.

    7. All should now be well.  I restarted my laptop and devices and printers was up an running again

    It's probably easier to go to the YouTube video rather than following my notes.  I hope this works as well for you as it did for me. 

    Did this solve your problem?

    Sorry this didn't help.

    13 people were helped by this reply


    I went to services.msc and restarted print spooler and enabled printer extensions then restarted print spooler again. Worked for me. Good luck!

    Did this solve your problem?

    Sorry this didn't help.

    197 people were helped by this reply


    Did above, and it says "Can't find path specified" so will not apply or changed disabled setting.

    Did this solve your problem?

    Sorry this didn't help.

    3 people were helped by this reply


                    Try these steps and check if it fixes the problem:

    Step 1: Unplug the printer and external devices check if you can access devices and printers window.
    If it works, then plug in one device at a time and check which device is causing the problem.

    Step 2: Run the printer troubleshooter.

    This issue may occur due to the printer driver outdated. Try the below methods information provided and check if it helps in resolving the issue

    Method 1.

    I would suggest you run Printer troubleshooter to diagnose the exact issue.

    1. Type troubleshooting on the search bar and click on Troubleshooting.
    2. Click on Troubleshooting and click on print on printer Hardware and Sound. 
    3. Click on Advanced on the Printer troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).
    4. Click on Next and follow onscreen instruction complete the Printer troubleshooter

    If the issue still persists try the below step provided.

    Method 2.

    I recommend you to uninstall and reinstall the printer driver from the printer manufacturer website and check. Follow the steps:

    1. Press Windows key + R.
    2. Type devmgmt.msc in the box and hit Enter.
    3. Go to Printer queues and uninstall the driver. 

    Refer this link for help:
    http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter

    Step 3: Perform a clean boot.


    Steps to perform a clean boot:
    a. Click the Start orb on your Desktop
    b. Type “msconfig” (without quotes) in the Start Search box, and then press ENTER.
    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
    c. On the General tab, click Selective Startup.
    d. Under Selective Startup, click to clear the Load Startup Items check box.
    e. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
    f. Click OK.
    g. When you are prompted, click Restart.

    NOTE: Please ensure to start your computer in normal mode once you have finished troubleshooting. FollowStep 7 from the KB article mentioned above.

    Step 4: Run SFC scan.

    The system File Checker (SFC) scan will make Windows replace corrupt or missing system files on your computer.

    Steps to perform SFC scan:
    a. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
    b. Click Continue or supply Administrator credentials if prompted.
    c. In the Command Prompt window type the following, and press Enter:
    SFC/scannow

    Refer this KB article for more information:
    http://support.microsoft.com/kb/929833

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    Sorry this didn't help.


    Unfortunately, none of these fixes worked for me.  Does anyone have anything else I can try?

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    Sorry this didn't help.


    Same question, except I couldn't even figure out how to try printing a test page. Nor could I figure out how to access the control panel. This is a recurring problem under Windows 10. 

    Did this solve your problem?

    Sorry this didn't help.


     
    Question Info

    Views: 30,883 Last updated: June 18, 2018 Applies to: