Video playback

Hi fleety91,

Please run the Video Playback troubleshooter and see if the issue will persist. To run the troubleshooter, please follow the steps below:

1. Press the Windows and I keys to open Settings.
2. Click on Update & Security.
3. Click on Troubleshoot.
4. Under Find and fix other problems, look for Video Playback and click on it.
5. Click Run the troubleshooter.

If you have additional questions, or if the issue persists after the troubleshooting steps above, please let me know by replying to this thread. This way, I'll get notified and respond back to you as soon as I can.

Thanks for the update. I would like to know if the zooming of videos occurs on a single web browser or regardless of which web browser that you use?

Let's try to enable/disable the Use software rendering instead of GPU rendering option in Internet Properties and see if the issue will persist. To do this, please follow the steps below:

1. Type-in internet options in Cortana.
2. Click on the Advanced tab.
3. Under Accelerated graphics, tick on the check box beside Use software rendering instead of GPU rendering option to enable or disable it.

If you continue to have this issue even after performing the above steps, please reply to this thread. The system will notify me so I can get back to you and provide you more answers.

Apologies for the delay in response. Can I verify if the option to Optimize video quality is set on When playing video option? You can check for this setting by typing edit power plan in Cortana. Click on Change advanced power settings. In Power Options, look for Multimedia settings then click on the plus (+) icon to expand. Click on + beside When playing video. Click on Setting and set it to Optimize video quality.

If you have additional questions, or if the issue persists after the troubleshooting steps above, please let me know by replying to this thread. This way, I'll get notified and respond back to you as soon as I can.

It could be possible that your graphics adapter might be causing the issue and to remove the possibility you may boot your computer in Safe Mode with Networking and see if the issue will persist. Click on this link on how to Start your PC in safe mode in Windows 10. Afterwards try to play a video from Facebook or Youtube and check if there will be any improvement on the issue.

If you continue to have this issue even after performing the above steps, please reply to this thread. The system will notify me so I can get back to you and provide you more answers.