Unable to sign into a Microsoft account in Windows 10 or create new users

Hi,

Apologize for the difficulties that you're experiencing regarding this issue. Do not worry. Let me help you in fixing this issue.

1.  Did you tried to login using IE?

2. Did you tried to login using In Private browser?

As the issue is with respect to Microsoft Account, I suggest that you run the Microsoft Accounts troubleshooter and check if it helps.

Once the troubleshooter has been run, I suggest that you reset the Windows Store cache as per the below mentioned steps and check:

1. Press Windows key and R key together to open the Run Window.

2. Typewsreset.exe and press Enter key for the command to execute.

If doesn’t work, Create a new Microsoft Account and check.

Refer this link: http://windows.microsoft.com/en-us/windows-8/microsoft-account-tutorial#1TC=t1

Let us know if the issue is resolved or if you require further assistance.

Thank You

I have tried the above to fix this issue, they did not work.

I have tried every place in windows 10 to initiate the account entry window, the same thing as in the short above happens.

Like the "app" that allows "Connect to a Microsoft account" action doesn't open.  Neither adding an existing, or creating a new account works. 

The same thing happens when I try to sign in to ANY Microsoft app it will say it didn't work then I will select the use another account link, but that just opens a window that immediately closes with no text or error (like in the video above) 

The problem is not with my Microsoft account. I am unable to even get to the window where I would enter my login credentials. 

I have ran wsreset.exe.

I have no problems logging into a Microsoft account from any browser(excluding Edge-broken). IE, Chrome, Firefox. 

So I am unable to use:

*Cortana

*Xbox App

*Windows App Store 

*Unable to create new Windows users

*OneDrive

*Edge (which is garbage... cookies ARE ALLOWED still broken, but not to digress... )

*Sync

*The native account sign in that is part of Windows 10

Try this fix.

(only works for pro)

A fair warning. Creating a new user this way then using that new user account will not transfer all of your old user data.

Check your Date and Time.

I had the same issue, and then I noticed that my date was off by 2 weeks. fixed that and then I got the login screens.

Here is how I solved the issue for myself:

The issue is that you moved your Windows 7 NTUser.DAT file to your Windows 10 enviornment when you upgraded. Assuming that you are an administrator in your Windows 10 system, create a new user and give that user administrative access. This can be done from a Command Prompt by typing: net user <username> <password> /add.

After you create the new user, make it an administrator. 

Sign in with the new user account and this problem will not be present. However, as stated earlier in this thread, you will not carry ALL your stuff over like photos, email, documents, cookies, favorites and the like. I can however, slowly migrate my stuff to the new user account and start using it. 

I had another idea of deleting the ntuser.dat file and allowing Windows 10 to rebuild it, but that would cause other issues as well, minor, but still...

I have yet to experiment with deleting the NTUser.dat file and allowing the system to create a new one, but I suspect that this will not fix the issue for the account that I brought over from Windows 7. 

i recently updated my laptop from windows 7 home to windows 10. i am currently unable to sign in to my microsoft account from the windows store as the log in box quickly flashes up and closes. i also tried to log in through acoount settings and i experienced the same. i am able to log in through IE and private browsers. please inform me as to how i can tackle this problem. the windows troubleshooter shows that i need a microsoft account and no other problem is shown.

Hi Dhruv,

Thank you for posting your query on Microsoft Community. Let me assist you.

Provide us with the below details for better clarity on the issue.

1. Are you facing the issue on a local or Microsoft Account?
2. Are you able to login and use other apps?

I suggest you to sign out from the current user account, restart the system and login to the Microsoft Account to check if that helps.

If you still face issues with the store in Microsoft Account then you may want to reset the Store cache and check the status.

Steps:-

1. Press Windows Key + R.
2. Type, "WSReset.exe" and hit Enter.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.