Unable to install Asus smart gesture driver on Windows 10

Hi, I recently upgraded my Asus N56VZ to Windows 10 and I have problems with the "Asus Smart Gesture" driver: I can't install it.

The following message appears when trying to install:

The problem is that I can't uninstall this driver (so I can reinstall it) because It doesn't show in Control panel "add or remove program". I tried to remove some of the Registry entries that included the words "asus smart gesture" but the problem is still there.

I don't want to downgrade to Windows 8.1, uninstall the driver and upgrade to Windows 10 to solve this issue.

Is there any solution? Please help.

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Hi Gabriel,

Thank you for your interest in Windows 10.

Are you able to install other drivers?

I suggest you to run the Fixit from the link below and check if it helps to fix the issue.

https://support.microsoft.com/en-us/kb/290301

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

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Hi Giridhar,

Yes, I can install other drivers. The Fixit tool didn't work because it doesn't find the program. Asus smart gesture doesn't show in the list :/

This is how Asus smart gesture appears in Control panel:

And it isn't listed in "Add or remove program"

When I tried to uninstall from the uninstall.bat file included in the driver download, cmd shows this:

(which means: "ERROR: The system was unabled to find the specified registry key or value")

I think this is a registry issue.

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Help me please :(

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I had this issue too, the solution is to execute the installer with the option Run as administrator.

I posted this and other solutions here: ASUS Smart Gesture and Windows 10

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I already tried to run it as administrator and still not working. It also doesn't show in Uninstall/change program in the Control Panel as I showed in an image in my last reply.

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Try this solution:

https://support2.microsoft.com/fixit/

Option 1 - Select the windows icon
Option 2 - Install or upgrade software or hardware
Option 3 - Fix problems that programs cannot be installed or uninstalled.  Select the green "Run Now" button.

Takes a while but it will walk you through the removal.

If that does not work to uninstall, you should open the Windows Registry and delete every entry related to "SmartGesture" or "SetupTPDriver". Other option, is to go to "%SystemDrive%/ProgramData/SetupTPDriver/", execute setup and select remove.

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I had a very similar problem with the driver. First it behaving wrong, was not providing me with the features. After I downloaded an update and wanted to install the driver it stated that there is another driver installed and that I need to remove the previous ones. 

Well seems pretty simple, control panel add or remove programs and uninstall it, well then it started to behave weird, it started to say that: "this user already exists" pretty much things that did not made any sense for me. I then ran 3rd party program to completely uninstall all the leftovers from the touchpad and clean install the new one. After the total remove I restarted my PC and my installation worked fine. 

P.S. After that few days ago, for some mysterious reasons W10 decided that toshiba touchpad driver is more suitable for me, well guess what not at all, sensitivity was way off and I was not able to control it since everything was already set to minimum. So another remove and install session was held.

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Martynas, I had the exact same problems! It is funny and depressing at the same time :)

The ELAN driver will override the ASUS driver again if you don't remove it from Windows Update, take a look at my post to see how to remove it.

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I just deleted all registry entries related to Asus smart gesture. Then I tried to install the driver running it as administrator and the same error appear:

There is no %SystemDrive%/ProgramData/SetupTPDriver/ folder in my PC.

Remember:

Asus Smart Gesture doesn't show in control panel in Uninstall/change program.

Doesn't show in Device manager.

Things I have tried so far:

  • Running as administrator
  • Remove all registry entries related to Asus Smart Gesture
  • Running the Microsoft Fixit Tool.
  • Search for the %SystemDrive%/ProgramData/SetupTPDriver/ path (doesn't exist in my PC)

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It took me a while to get rid of that message. Some other things that I did:

  • I couldn't remove some entries in the Registry that contain "SetupTPDriver", and I had to modify the key, right-click-->Permissions-->Advanced-->Owner, select Administrators, Apply. Then grand FC to my user.
  • After I remove entries, I used CCleaner to clean the registry.
  • Restart Windows

And that is all I can tell you...

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Last updated October 21, 2020 Views 78,702 Applies to: