Subject: Microsoft account problem: We need to fix your Microsoft account (your password has probably been changed). Select here to fix it in the Shared experiences settings.

I started getting a notification since I reinstalled Win 10 20H2 in January 2021.

The notification is as follows:

“Microsoft account problem

“We need to fix your Microsoft account (your password has probably been changed). Select here to fix it in the Shared experiences settings.”

Earlier, on December 30, 2018, I had installed Win 10 Home Version 1809 (32-bit version) because my so-called local computer expert had warned that I might face driver problems with the 64-bit version.

I updated up my Win 10 32-bit installation up to Win 10 20H2.

All these years, I never once got the above (or similar) notification.

Finally, this January, I took the leap and did a fresh install of the Win 10 Home 20H2 (64-bit version).

The installation went very smoothly, and I did not encounter any driver problems.

But soon after the fresh installation, I began to get frequent notifications that I have mentioned above.

What did I do differently?

The first time (when I had installed the 32-bit version), I had entered the Windows product key.

The second time (in January 2021), I opted not to put in the Windows product key (as advised by some tech sites) and opted to activate using my Microsoft account.

I have tried many of the solutions proposed above (and by the Microsoft site listed below), but to no avail.

I wonder if the notification from Microsoft are related to the fact that I did not use the Windows product key and instead opted to activate my account with my Microsoft account.

Is anyone who installed Windows with the product key getting these notifications?

Thanks in advance.

Please note: I am posting this message on the following sites:

1) https://www.trickyways.com/2019/06/fix-microsoft-account-problem-we-need-you-to-fix-your-microsoft-account/

2) https://www.bruceb.com/2019/09/how-to-get-rid-of-the-microsoft-account-problem-notification/

3) https://windowsreport.com/you-need-to-fix-your-microsoft-account/

4) https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/

I have also seen these threads (all of which are locked):

1) https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/microsoft-account-problem/2f977223-e1d7-4c06-9749-ba69d1da4ece

2) https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/seeing-the-microsoft-account-problem-pop-up/eba096d0-752c-436c-81ca-24247e56c867#:~:text=To%20fix%20it%2C%20please%20try,password%2F%20Microsoft%20account%20password%20again

3) https://answers.microsoft.com/en-us/windows/forum/all/microsoft-account-problem/e943d084-4710-4f35-a98e-0feb1eca5fa8

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Hi Ravindra
I am Dave, an Independent Advisor, I will help you with this . . .
Open the Settings App (gear icon on your Start Menu)
Go to System - Shared Experience
Turn off all Shared Experiences options
Restart (not shut down) your PC . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi Dave,

 

I believe I have already tried this, but perhaps I did not do a Restart.

 

So, I will try it again and let you know the status after observing whether or not the problem is resolved.

 

Best regards,

Ravindra

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Hi Dave,

 

“Share across devices” was Off.

 

I turned it ON and then OFF, and then, as you suggested, I restarted (not shutdown) the PC.

 

For the last four days, I have not received that notification, so it seems the matter has been resolved.

 

Thank you.

 

I will share this solution with others (on the other sites I have mentioned in my original post).

 

Hopefully, your suggested method will resolve their problem too.

 

Best regards,

Ravindra

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Oops!

 

After the “Optional quality update” KB5001567, I seem to be back to square one.

 

The notification is back.

 

I have again turned “Share across devices” (which was OFF) ON and then OFF, and then restarted the PC.

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The notification is not as frequent as before, but it still pops up now and again.

 

Today, it popped up after a two-week gap.

 

So, no silver bullet yet.

 

Looks like I have to reinstall Win 10 using the product key.

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Last updated January 26, 2022 Views 3,411 Applies to: