Resolution change problem

Hi all

Looking for a little help.

Win 10 patched my desktop last night and in so doing has changed the resolution properties. So much so that my tv no longer recognises it and won't display anything but error on resolution.

I have no other display devices in house to substitute and reset.

Any ideas how I can get the screen resolution reset without seeing the screen?

Many thanks.

 

Question Info


Last updated March 2, 2019 Views 169 Applies to:

Hi Miles,

Booting your computer into safe mode may help resolve the issue. Safe mode will adjust your computer's resolution back to default, thus make your monitor or tv work again. Follow the steps below:

  1. Power On your PC.
  2. Press F8 during the first 10-15 seconds of your computer booting up.
  3. Advance Boot Options should load, select Safe Mode.
  4. Once in Safe Mode, try adjusting the resolution settings.
  5. Restart your computer.

If the issue still persists after doing the steps, we suggest using another monitor to help resolve the issue.

Get back to us with the outcome so we can help you out further.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Martin

Thanks for this but whilst I have been able to see the motherboard booting (I have been able to get into the bios using the affected screen), as soon as windows begins loading, the resolution changes outside the scope of the display device. I haven't been able to get into safe mode using the F8.

A very peculiar set of circumstances.
Kind Regards


Miles

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Martin

Looking for more help please.

Managed to get a monitor and boot up. Computer still wont be displayed on Samsung TV.

Followed the safe boot and it boots up no problems to the Samsung.
As soon as I switch the settings in safe and reboot I come back to the same issue when the tv wont accept the resolution even though it is 1920x1080 which is the correct setting.


I rolled back the version and the monitor works again so it seems like something has happened to the display adapter off the motherboard when the latest patch of 1709 KB4041994 is being installed.

Any suggestions? I cant be the only person experiencing this issue?

Many Thanks


Miles

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

It's good to know that your monitor is working again. It's possible that the update somehow changed some display settings. We recommend trying to update again and see if the issue still persists. If the issue occurs again, you may uninstall the KB4041994 and send a feedback to Microsoft regarding the issue.

If anything comes up, don't hesitate to get back to us anytime.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.