Protect Yourself From Tech Support Scams
March 13, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and
that the phone number is an
official Microsoft global customer service number.
I would like to ask for your help. I have just upgraded from Windows 8.1 to Windows 10 Pro 32 ENG-GB on a Toshiba Qosmio G 20 120 laptop with NVIDIA GeForce Go 6600 graphic card, but after the upgrade a Microsoft Basic Display Adapter driver has been installed
(Driver version 10.1.1240.16384, 21/06/2006) and it can drive the monitor with only basic color management (I presume 256 colour). I tried to install the NVIDIA GeForce Go 6600 driver (Product version 9.01 23/08/2005) with Windows XP SP3, Vista, Windows 7
and also Windows 8 compatibility mode, but it has not been installed in neither case.
Please find me a solution to make my display work in full potential.
Thank you for your help and reply in advance.
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Last updated March 16, 2020
Note: System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how
to run the System File Checker tool (SFC.exe)to
scan your system files and to repair missing or corrupted system files in Windows 8.1 or Windows 8.
If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.
The above steps holds good for Windows 10 as well.
If the issue persists, follow method 2
Run inbuilt Hardware & Device troubleshooter
Let’s try running inbuilt Hardware and Devices troubleshooter to get the problem automatically detected and fixed. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed
Press Windows + W keys on your keyboard to get the search option.
Type Troubleshooting and click
Now click on view all option.
Click on Hardware and Device and follow the prompts to run the troubleshooter.
If the issue persists, follow method 3
Step 1: Update the Display driver. Please follow the steps given below to update the display driver.
Click Start and go to
In the Run prompt, type
devmgmt.msc and then click OK.
Device Manager will open.
In Device Manager expand Display adapters.
Right-click the display driver and click
Update Driver Software.
Select Search Automatically for Updated Driver Software.
Step 2: Check if there are any updates for display drivers available in Optional Updates; this might fix the issue. Refer to the following steps.
At the Start screen, type Windows Update.
Click or tap Settings on the right side of the screen, and then select Install optional updates from the left results.
When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.
Step 3: If the issue persists, I would suggest you to uninstall and reinstall the Display driver. Please follow the steps mentioned below to uninstall the display driver.
Open Device Manager.
Expand Display adapters.
Right-click the display card driver and click
Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
After the un-installation is complete, reboot your computer as soon as possible.
Computer will load the generic display drivers. Now, please go to the manufacturer’s website, download and install the compatible display card drivers for your computer and check.
You may also refer to the following website below to download the drivers for the Graphics card.
Note: Most programs created for earlier versions of Windows will work in this version of Windows, but some older programs might run poorly or not at all. You can run the Program
Compatibility Troubleshooter on most programs to detect and fix common compatibility problems.
Important: Don’t run the Program Compatibility Troubleshooter on antivirus programs, firewall software, backup software, disk utilities, or on system programs that came with
Windows. This might cause data loss or create a security risk.
You may also try the following steps and check if that help.
To install the drivers in compatibility mode:
Right click on the setup file of the driver and select
Select Compatibility Tab
Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list
Let the driver to install and then check the functionality.
Thank you for your detailed reply. I tried 1) the System File Checker with the result of "Windows Resource Protection did not find any integrity violations." 2) Hardware and Device Troubleshooter neither solved the problem. 3) The Display Adapter Driver
automatic update did not changed Microsoft Basic Display Adapter driver: "The best driver software for your device is already installed". I tried also manually choose the NVIDIA driver in WinXPSP3 compatibility mode, but "The driver selected for this device
does not support this version of Windows". After uninstalling the MS driver, system restart resulted the automatic re-installation of the MS driver. The system check with the AMD Catalyst Autodetect software (Dated version 7/15/2015) resulted "We were unable
to find a driver for your system. Your operating system may not be supported". 4) I also tried to install the NVIDIA driver in compatibility modes with no success. Last I disabled the MS Basic Display Adapter driver in Device Manager / Display adapters, then
restarted the system: Microsoft Basic Display Adapter has been installed once again, but the resolution became 1280x800 instead of a full 1440x900, and color management improved a bit (near 16bit?) and graphic processes slowed down. Changing for the max resolution
resulted a nearly 8 bit color depth again.
So now I have to decide whether to change back to Windows 8.1 from the "best ever" Windows 10 or hope for a windows update for a Windows 10 compatible NVIDIA GeForce Go 6600 or AMD driver appearance.
Thank you for your effort, please inform me on any improvement.
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