Mail Icon missing in Windows 10 Control Panel

Hello,

In most cases, making changes to your email profile will require you to do it using the Mail icon in the Control Panel. If the icon is missing, installing available Windows updates can help you fix issues with missing icons in the Control Panel. To better assist you, we need the answers to the following questions:

• Is your computer connected to a domain?
• Are you using the Exchange server on your email?

In the meantime, we suggest using the search box in the Control Panel window and type Mail to see if the applet will appear.

We are looking forward to your response.

I have got latest Windows Update on my laptop.

1. I am connected to a domain

2. I am using Exchange Online mailbox, sorry I don't have the permission for Office 365 portal.

I did search mail in control panel but it is empty.

If you access mail via web browser log-on you wont have any mail applet in the control panel, it will only exist if you have installed Office/Outlook a desktop version

I have the same issue here on a new laptop with Windows 10 Pro and Office 2016 pre-installed.

I need to create a new mail profile, but, there is no mail applet to do so with.  All available updates, as of this date, are installed.

Thx

I have a workaround for this. You can try double click MLCFG32.CPL under C:\Program Files (x86)\Microsoft Office\root\Office16 if you have it.

I really hope Microsoft could solve this issue ASAP!!!

Hello EvaYu,

Thank you for the tip!  However, I don't have that .MPL file, nor is there even a Microsoft Office folder under either Program Files folder.

I ended up calling Dell, because I was also unable to get Office 2016 to activate.   They were telling me that Office 2016 has to be tied to the Microsoft account that I used to order the system with... but I didn't use a Microsoft account to order it.   Long story short, after about 4 hours, they got Office reinstalled and activated.

However, I still don't have the control panel applet.   What I did notice is that all of the Office executables for Outlook, Word, etc. are in a subfolder of the user's profile directory -

AppData/Local/Microsoft/WindowsApps/Microsoft.Office.Desk_<random letters and number>

I have never seen this before.   Is this something new with Office, or, is this a Dell thing now?

I gather that if we ever remove this user's profile from Windows, it will remove Office as well.

Thanks

Hi Erin,

For us to have a better understanding about your concern, we would like to know if you received any error message when trying to configure your Outlook 2016. Also, are you have the same issue with the missing Mail icon in your Control Panel?

We will be waiting for your response.

I have the exact same issue.  Brand new fresh-out-of-the-box Dell OptiPlex 7050 PC, Dell "OEM" Microsoft Office Home and Business 2016 installation.  There is no "Mail" icon in Control Panel, nor is Office 2016 even listed on the Programs and Features/Remove list.

It's like Dell's shipping half-baked Office installs with these latest systems.  Outlook just gets some bogus "can't find that user" type error when launching and entering verified-correct e-mail credentials for Office 365.  Can't set up the mail account manually because there's no mail icon in Control Panel.  Can't uninstall because there's no Office H&B listed in Control Panel.

Looks like Dell just screwed up all things Office.  I'm going to just try to log in directly to Office.com/Account and see if I can manually download/install from there.

-Dan