I too had this problem, but somehow I managed to tackle with this. In case your PC is new then I would recommend you to get it exchanged or tested, that being said, Sometimes windows installation goes wrong as a result it may forfeit some functions to respond.
If your PC is around there for a while then you can execute some method listed below. Get away from any easy tricks to resolve these type of issue, this may make the situation make worse. The above method most of the time doesn't work. Have you tried shutting
down by pressing a physical power button? If no then try it maybe it needs that sort of shutdown. From what instances you are facing such problem?. If you still don't know, then there are some more ways to solve
shutdown problem which are worth a try.
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