Q: Keyboard mute key stays on after upgrading to Windows 10

 Original Title: Mute ICON


  One of my keys on my keyboard is a speaker mute with a tiny led that lights up when the key is presses indicating the speaker is muted.  However since I was a bad boy and upgraded from windows 7 to windows 10 THe mute key icon stays on all the time whether the speaker is muted or not.

    Trouble shooting this problem, and let me tell you, there has been NO help at Microsoft, Windows or HP which is what my computer is. A HP Laptop.  Anyway as I was saying about trouble shooting I loaded a DVD live version of linux on to laptop and computer worked fine running Linux, even, get this, even the mute icon worked fine. on/off with the press of the speaker mute key switch.  Back to windows 10, mute icon no work, it always on..

Any clues on whats the deal...  yes, yes, yes... I did check updating drives, the report I get, is 'all drivers are up todate.




Thank you for posting your query on Microsoft Community.

I would suggest you try the following steps and see if it helps.

Method 1: Run Hardware and Devices Troubleshooter

Follow the steps below:

1. Press Windows key + X and select Control Panel.

2. Change View by from Category to Small Icons/Large Icons.

3. Click on Troubleshooting.

4. Select Hardware and Devices and follow the on-screen instructions.

Method 2: Go to the Manufacturer's website and download the latest keyboard driver.

Follow the steps below:

1. Press Windows key + X key and click Device Manager.

  • 2. Expand the Keyboard.
  • 3. Right-click on the Keyboard driver and select Uninstall.
  • 4. Now, go to the Manufacturer's Website and download the latest keyboard driver.
  • 5. Once the download is complete, run the setup file and install the keyboard driver software. 
  • 6. Restart the computer and check.

    Hope this helps. Please respond if your have further related queries.


    Jesinta Rozario  

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    Thank you for the update.

    You may want to install the driver in compatibility mode and check.

    a. Right click the driver installation file and select Properties then tap or click the Compatibility tab.

    b. Place a check in the Run this program in compatibility mode for: box.

    c. Tap or click the drop down box and select a previous operating system, then tap or click OK.

    d. Try installing the driver and check.

    You may refer to: Make older programs compatible with this version of Windows (information holds good for Windows 10 as well)

    Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.


    Niranjan Manjhi

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    Sorry this didn't help.

    Question Info

    Views: 4,548 Last updated: July 17, 2018 Applies to: