I cannot print coupons in the Smartsource websites on Windows 10

I cannot print coupons on Smartsource website. I had upgraded to Windows 10 from a free upgrade.

When I have tried to print coupons on Smartsource, it keeps insisting that Java is not detected and it is disabled. However, I had installed Java 8 Update 60 a couple of times. Also, I checked the java in it's control box and it is enabled! I am able to print from Coupons.com, Coupon Mom, Redplum, Befrugal, LOZO and Bettycrocker.com. Coupon Mom, Coupons.com and Redplum uses the java software and printing is not a problem. It is only on Smartsource's website. Could you please tell me how I can print on Smartsource? Thank you. Deborah Kaplan

Answer
Answer

Hi Deborah,

Thank you for posting your question on Microsoft community.

A quick question before we proceed,

1. Have you tried uninstalling and reinstalling the Java software?

2. Ask are you using Internet explorer or Edge browser?

If you use 32-bit and 64-bit browsers interchangeably, you will need to install both 32-bit and 64-bit Java in order to have the Java plug-in for both browsers.

I would suggest you to uninstall the java using Java uninstall tool

http://www.java.com/en/download/uninstallapplet.jsp

I  recommend you to visit the java website and install the latest version and check. Please refer the link below. http://java.com/en/download/

Please  reply us back if you have further queries. We will be glad to assist you.

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Last updated August 3, 2020 Views 1,304 Applies to: