I am stuck in Airplane Mode

My laptop (Windows 10) is stuck in Airplane Mode. When I go into Settings > Network > Airplane Mode I get a totally white screen with Airplane Mode across the top of the page, but I do not get anything else, making it seemingly impossible to turn off Airplane Mode. I would appreciate help!
Hi Dave. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you.

See how to get out of airplane mode:
https://www.kapilarya.com/fix-windows-10-stuck-...
https://www.linkedin.com/pulse/airplane-mode-tu...
https://www.lifewire.com/fix-windows-10-stuck-i...

I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I resolved your problem, I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
_________________

Windows MVP 2010-21

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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Greg, Thanks for your help with my airplane mode issue. I discovered that the F12 key on my laptop toggles the airplane mode on and off, so that was simple (and I feel a bit foolish for not seeing it earlier). My current issue is that I cannot connect to the Internet. My laptop seems unable to find my wi-fi router. Running the troubleshooter does not help. The troubleshooter tells me that it cannot identify the problem. Any suggestions for this issue?

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Hi Dave -

I'll give you everything that works to fix Wifi so that at least something will work. Even if you've already tried a step please try or check it again in sequence. If you need any assistance I'll be standing by here to help:

Update your network adapter drivers from the PC maker's Support Downloads web page using the full model number, HP Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

If you have the latest network driver then try on it's Driver tab also to Roll Back, or Uninstall and then restart PC to reinstall the driver. Try also all older drivers from Update Driver > Browse > Let Me Pick list working backwards.

Go to Device Manager > Network Adapters, select Wifi adapter, then Power Management tab, clear the check box to "Allow the computer to turn off the device to save energy." Then on the Advanced tab disable any energy-saving options.

If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool explained here:
https://www.howtogeek.com/223864/how-to-uninsta...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them.

If this was caused by Version update then you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool.

For Wifi won't connect after Version 1903:
https://windows101tricks.com/fix-wifi-keeps-dis...
https://www.techrepublic.com/article/wi-fi-and-...
https://pureinfotech.com/fix-wifi-problems-wind...

Enable IPv6 in the network adapter settings:
https://www.tenforums.com/tutorials/90033-enabl...

Run the fixit from https://support.microsoft.com/help/929852 (Re-enable IPv6 on all nontunnel interfaces) and reboot.

Right click the network icon in System Tray at bottom right end of task bar to Troubleshoot Problems.

Try all of these steps: https://support.microsoft.com/tr-tr/help/10741/...
https://www.kapilarya.com/how-to-reset-network-...

Go to Settings > Network & Internet > WIfi > Manage Known Networks, highlight and remove the network having problems, restart PC to see if it shows up again.

Try plugging in by ethernet cable to the router to compare, then plug the ethernet cable into the modem (if separate) to see if this might be an issue with the router.

Try powering off modem, router and PC and then restarting in that order with 1 minute in between each. You may need to reset your router or even optimize it following these steps:
https://www.lifewire.com/resetting-a-home-netwo...
https://www.pcmag.com/article/258865/how-to-set...
Your router manual is always available from the manufacturer's website for your exact model.

You also are entitled to Support from your internet provider to get online on all devices. This is always included in the monthly bill. If your router is less than a year old they will also Support getting it connected and optimized.

Another option is you could replace the wireless adapter with an inexpensive USB nano adapter like this one:
https://www.amazon.com/OURLiNK-600Mbps-Wireless...


I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

______________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
_________________

Windows MVP 2010-21

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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My laptop (Windows 10) is stuck in Airplane Mode. When I go into Settings > Network > Airplane Mode I get a totally white screen with Airplane Mode across the top of the page, but I do not get anything else, making it seemingly impossible to turn off Airplane Mode. I would appreciate help!

Hello,


Try to perform Network Reset:


1. Open Settings app, click Network & Internet > Status > Network reset link.


2. Now click on Reset button on next screen.


3. In confirmation prompt appearing next, click Yes.


Let us know if this helps!

___________________________________________________________________________________________________

Microsoft MVP (Windows IT Pro), since 2014 · Windows Insider MVP · Windows Help (www.kapilarya.com)

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Last updated January 23, 2021 Views 753 Applies to: