Question

Q: ELAN Smart-Pad settings gone after Windows 10 update

I have been having problems with my ELAN Smart-Pad before the update (had to un-select and re-select single scroll option every boot-up) But after the Windows 10 Update I seem to be missing options from the settings window.

when I go to

Start> Settings> Devices> Mouse&Touchpad> additional mouse options> mouse properties> ELAN> Options

It seems to be missing settings and have no option for one-finger scroll.  Here is an imgur album with a screenshot of my options VS. what I assume it should look like    http://imgur.com/a/KAcpo

I have ELAN Smart-Pad with driver version 11.15.0.14

I am using a Gateway NV57H going from Windows 7 to Windows 10

I don't know what to do or how to get the other settings back.  All I want is for my touch pad to work and to have one-finger scroll.  I hate multi-finger scroll.  Any and all help is greatly appreciated, I hope this can be fixed.  If I am missing any information needed I'll try my best to add it.



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Hi Lauren,

Thank you for posting on Microsoft Communities.

I will be glad to help you with the issue you have with the computer. I understand the frustration when things don't work the way it should.

The issue could be because of incompatible drivers on the computer.

I suggest you to update the ELAN Smart-Pad drivers and install them in compatibility mode. Please follow the below link to know how to install the drivers in compatibility  mode.

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

Hope this information is helpful. Please post in case you have any further issues, I will be glad to help you further.

Thank you.

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Apologies for the late response.

Thank you for the reply, I tried to install the driver in compatibility mode but it didn't work.  One difficulty I had was there were multiple setup files to choose from, so I tried the most recent one and it seemed to work.  I followed all the instructions and restarted the computer, owever the settings are still not there.

I'm not sure if I need to repeat this for all the setup.exe or not, or how to identify the one I need.  That or the solution didn't work.  For now the settings still aren't there.  Thank you again for the reply, any more suggestions will be greatly appreciated!

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Install this driver.
Ignore if  isn't for your pc, the device is the same.

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I had this same issue with my ASUS upgrade from WIndows 8.1 to 10, and tried many suggested solutions that did not work.

I eventually did the following, and my mouse pad has been working perfectly (with some a minor personal-preference adjustments to the settings) ever since.

1.  Navigate to Control Panel - > Programs and Features

2. UNINSTALL Elan Touch Pad (I'm pretty sure not doing this step, and only doing step 3, is why my driver was not updating correctly)

3. Navigate to Device Manager and click "Mouse" to make sure the Elan driver has been uninstalled as well (the device should not be named Elan.  If it is, right-click, uninstall driver).

4. Restart

Once restarted, the Elan program and driver updated.

As I stated, my touchpad works and I can access the complete Elan settings options.

This almost seemed to simple to work, but it did.

Hope it helps someone else.

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I have this problem too.

I buyed my laptop Lenovo G580 with the touch pad ELAN Smart-Pad.

It could scroll vertically and horizontally when I sweed my finger (respectively) on the right and bottom border, I could use 2 fingers to rotate an image, it supported 3 fingers actions...

After the update to Windows 10, I lost almost all settings in the pad application. Now I barely have the left click, right click, zoom and scroll with 2 fingers. Nothing else.

I tried to reinstall the old driver included when I bought the laptop, but it's completely incompatible:

 - the touch pad tray icon disappear

 - if I manually open the menu in "C:\Program Files\Elantech\ETDAniConf.exe", I found all settings back, but none of them work (not even zoom and scroll with 2 fingers work anymore with this driver).

I tried the Keez4Lyfe suggestion: uninstall completely the driver in both programs and device manager, reboot, update the driver in device manager, reboot again... I get the same driver as before: left and right click, zoom and scroll. All other features are unavailable, and this is really frustrating.

Anything I can do?

Marco Forlini

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I read the response the Microsoft Support Engineer, Ruth Buruga and understood that I would have to install Elan in compatibility mode and although my notebook came with Windows 8 and I upgraded to 8.1 and now to 10 I ran the setup in Compatibility mode for Windows 7 and most of my Elan functions have returned and work well. Obviously I will now try and run it in the Windows 8 compatibility mode and see if everything was like it was before W10 upgrade.  ...so right click on setup and to to the compatibility tab. 

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This method worked effortlessly for me, once I was able to find (had to use "search" for it) the Control Panel. I had Windows 7 and had issues at every startup - and once Windows 10 installed, I could only use the Touchpad to move the cursor, the buttons would not work at all.  Now everything works fine ! Thanks ! !

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Thank you. This worked for me with my old Asus u50f.

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Once restarted, the Elan program and driver updated. 

^ This never happened for me, I followed your instructions to the letter, but after restarting the Elan program and driver never reinstalled itself. Now I don't even have the driver or Elan program.

Edit: I had to go to Device Manager and manually update the driver. However, all this achieved was reinstalling the driver and program I had previously, so I'm back where I started with one-finger-scrolling still not working. 

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Install this driver.
Ignore if  isn't for your pc, the device is the same.

Got all settings back except single finger scrolling unfortunately.

Did this solve your problem?

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Question Info

Views: 47,313 Last updated: July 19, 2018 Applies to: