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ELAN Smart-Pad settings gone after Windows 10 update

LaurenKB asked on

I have been having problems with my ELAN Smart-Pad before the update (had to un-select and re-select single scroll option every boot-up) But after the Windows 10 Update I seem to be missing options from the settings window.

when I go to

Start> Settings> Devices> Mouse&Touchpad> additional mouse options> mouse properties> ELAN> Options

It seems to be missing settings and have no option for one-finger scroll.  Here is an imgur album with a screenshot of my options VS. what I assume it should look like    http://imgur.com/a/KAcpo

I have ELAN Smart-Pad with driver version 11.15.0.14

I am using a Gateway NV57H going from Windows 7 to Windows 10

I don't know what to do or how to get the other settings back.  All I want is for my touch pad to work and to have one-finger scroll.  I hate multi-finger scroll.  Any and all help is greatly appreciated, I hope this can be fixed.  If I am missing any information needed I'll try my best to add it.

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Jeffrey McClain replied on

I found a working solution, and it even uses an updated driver!

  1. Open Internet Explorer (Sorry, doesn't work on Edge or any other browser)
  2. Go to Microsoft's update catalog
  3. If the screen you get is solid blue or missing the search bar, you might be missing a plugin. Refresh the page and there should be an option to install it.
  4. The page should now look like this. Search "Elan Input Device".
  5. Press the "Last Update" column header. It should now be sorted by the most recent release.
  6. Click the titles on both of these (you may need to enable popups). Check inside the popup if the architecture is for AMD64 (64-bit) or x86 (32-bit). The reason I ignored the top two results is because they are exclusively for Toshiba pcs. 
  7. Click "Add" ONLY if the driver is both compatible with your OS version (Windows 10) AND the correct architecture for your system (AMD64 = 64-bit Windows ; x86 = 32-bit Windows). If not, close the popup and keep selecting titles until you find a match.
  8. Near the top right of your screen, you should see "view basket (1)". If you have a number, sucess, your driver has been added. Click on it.
  9. Press "Download" and curse Microsoft for their convoluted driver update system.
  10. Choose where you want the driver to download (I just chose the default Downloads folder).
  11. Locate the downloaded driver file (.cab). Extract it to another folder by using WinRAR, 7zip, or open a command prompt and use expand[2] .

WHAT? WAIT. HOW DO I INSTALL IT?

Manually.

  1. Open "Device Manager" (Right Click on Start Menu).
  2. Locate "Mice and other pointing devices" and expand it.
  3. Right click on "ELAN Input Device" and select "Update Driver".
  4. Choose "Browse my computer for driver software."
  5. Choose "Browse" and select the folder where you extracted the driver files.
  6. Choose next and cross your fingers. Restart your pc after installation for the changes to apply.
  7. Head back to device manager, right click "ELAN Input Device," and select "properties." It should now be version "15.6.2.1."
  8. Navigate to: Settings > Devices > Mouse & Touchpad > Additional Mouse Options. See if there is an ELAN tab
  9. Enable it if necessary. Then choose options.
  10. This window should appear. Choose "Edge Scroll", enable Vertical and Horizontal scroll, and apply your changes.
  11. You should be all set, this solution worked for me and I hope it works for you too! (P.S.: I basically expanded upon this post and changed the instructions from the sound driver to the Elan driver, as well as going into more detail on some instructions.) 

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