I will be glad to help you with the issue you have with the computer. I understand the frustration when things don't work the way it should.
What is the browser you are working on?
Internet Explorer provides many different ways to control the cookies that are stored on your computer. You can block or allow cookies or you can choose the specific sites that you'll accept cookies from. When you make these sorts of changes, the cookies
that are already stored on your computer will not be affected. For that reason, you might want to delete the cookies already stored on your computer before following the steps below: