Question

Q: AppReadiness errors after September 29 Windows 10 update

Hello,

After the September 29 update, I now receive the following 4 errors in my event log after every reboot.  The Source is "AppReadiness".

Event 10: 

The Appx operation 'RegisterPackageAsync' on 'Microsoft.AccountsControl_10.0.14393.206_neutral_neutral_cw5n1h2txyewy' failed for user 'Qwinn' - . (Error: Install failed. Please contact your software vendor.)

Event 214:

'Microsoft.AccountsControl_cw5n1h2txyewy' install failed for Qwinn. Error: 'Install failed. Please contact your software vendor.' (0.1249866 seconds)

Event 10:

The Appx operation 'RegisterPackageAsync' on 'Microsoft.Windows.ShellExperienceHost_10.0.14393.206_neutral_neutral_cw5n1h2txyewy' failed for user 'Qwinn' - . (Error: Install failed. Please contact your software vendor.)

Event 214: 

'Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy' install failed for Qwinn. Error: 'Install failed. Please contact your software vendor.' (0.1249866 seconds)

I haven't found any other symptoms yet, but I haven't used the system much either.

I am using a Local Account rather than a Microsoft account, by the way.

I was running pretty close to a clean event log (a miracle itself) until this update.  Please advise how to resolve.



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I didn't see those errors until this [kb3194496] update...that 'anniversary' or Redstone update did wipe out [erase/delete] all of my personal photos in the Library though.

We have had three cumulative updates since the 'anniversary', an as stated, after sorting out the photo erase deal and doing two of the three 'cumulatives' it was the last one that started to have Event ID errors on my rig [computer] so I'm thinking it was somewhere between the 2nd & 3rd 'cumulative'

Though aggravating I don't think they are a really big deal as they relate to the operating system not being recognized by Microshaft properly...odd isn't it?

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Sorry this didn't help.


''Microsoft must start to give an option to not install updates automatically in Win 10.''

you know that's not going to happen but you can go into settings and turn off the auto-update, what it will do is download the update anyway and the next time you restart it will install it.

the auto-update deal, amongst other things we probably don't know about, is one of the big reasons M$ trotted out W10 as a freebie. they now can keep a tight hold on things plus peer into your pc usage to look-see where you've been and what you're looking at

 

getting back to these errors it does seem that the KB you mentioned is the culprit it is in my case.

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Sorry this didn't help.


A solution was found over at tenforums.com by user Eagle51. Here's what he had to say (again all credit goes to user Eagle51):

"Windows 10 Home 64 bit on 2 pcs (desktop and laptop).
KB3194496 installed fine and everything is working on both.
Event id 214 and 10 for Microsoft.Accounts.Control and Microsoft.Windows.ShellExperienceHost on the laptop.
Tried all the usual fixes with no success ..... sfc(not problems found), dism(no problems found), windows store and update troubleshooter(no problems found)

Looking into the errors on Troubleshooting packaging, deployment, and query of Windows Store apps (Windows) I got a hint on a registry key. So I looked at the 2 registries and after some digging the desktop was showing LastReturnValue of 0, but laptop showed 80073cf9 (the other values where the same). Desktop didn't show any sub keys in the UpdatedApplications, but laptop showed 2. I did the following then rebooted. The 214 and 10 errors disappeared.

Since this is dealing with the registry, try at your own risk and remember to create a restore point before editing the registry

1. In windows registry, navigate to the following key.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\AppxAllUserStore\S-1-5-21-xxxxx-xxxxx-xxxxx-1001

2. Look for the following 2 sub keys.

Microsoft.AccountsControl_10.0.14393.206_neutral_neutral_cw5n1h2txyewy
LastReturnValue = 80073cf9 ..... (CHANGE TO 0)
NumberOfAttempts = 00000001
Path = C:\\WINDOWS\\SystemApps\\Microsoft.AccountsControl_cw5n1h2txyewy\\AppxManifest.xml

Microsoft.Windows.ShellExperienceHost_10.0.14393.206_neutral_neutral_cw5n1h2txyewy
LastReturnValue = 80073cf9 ..... (CHANGE TO 0)
NumberOfAttempts = 00000001
Path = C:\\WINDOWS\\SystemApps\\ShellExperienceHost_cw5n1h2txyewy\\AppxManifest.xml

3. Check the following key.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\AppxAllUserStore\UpdatedApplications

4. Delete the 2 sub keys if they exist.

Microsoft.AccountsControl_cw5n1h2txyewy ..... (DELETE)
Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy ..... (DELETE)"

Bear in mind that this may not work for everyone and it may not even be a real solution but just a way to inform Windows that the above apps have been installed just fine and it should not try to re-install them at user logon. Looking at powershell and using the Get-AppxPackage command, plus looking at AppXDeployment-Server Windows log (in Even Viewer) I was able to determine that Windows was indeed trying to install newer versions of these Appx packages (for example installed version for Microsoft.AccountsControl and Microsoft.Windows.ShellExperienceHost for me was 10.0.14393.187 and Windows was trying to install 10.0.14393.206). While my AppXDeployment-Server log is filled with messages that would have you believe the installation was successful (for example : Updating registry for package Microsoft.AccountsControl_10.0.14393.206_neutral_neutral_cw5n1h2txyewy completed with result: 0x0.) for some reason that wouldn't actually happen and the registry key would indicate as last returned value: 80073cf9, which according to Appx common error codes means: ERROR_INSTALL_FAILED. (Package install failed. Contact the software vendor. -yeah what else is new-).

I have no idea whether these new versions of Accounts Control and ShellExperienceHost are needed, things seem to be working fine so far but since with Microsoft looks can be deceiving, I will keep an eye out for future errors related to this case.

Did this solve your problem?

Sorry this didn't help.

2 people were helped by this reply


That did it for me [W10 Pro x64 PC version] no more 214&10 Event ID errors....thanks a lot... I think it is one of those items that M$ inserted to make sure we as users are tuned in to their AppStore [which I personally never use] which is one of their big selling points to investors I imagine. You would think if M$ wants to cater to the business world they'd leave that sort of thing out.

I'm a member of TenForums an should've gone there in the first place; between those guys and bleepingcomputer you'd be hard pressed to find something they can't figure out.

thanks again Costas

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Yes I also read rhe post on tenforums but hadn't tried it until last night.

Pleased to say it works a treat :)

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Same here

Did this solve your problem?

Sorry this didn't help.

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A solution was found over at tenforums.com by user Eagle51. Here's what he had to say (again all credit goes to user Eagle51):

"Windows 10 Home 64 bit on 2 pcs (desktop and laptop).
KB3194496 installed fine and everything is working on both.
Event id 214 and 10 for Microsoft.Accounts.Control and Microsoft.Windows.ShellExperienceHost on the laptop.
Tried all the usual fixes with no success ..... sfc(not problems found), dism(no problems found), windows store and update troubleshooter(no problems found)

Looking into the errors on Troubleshooting packaging, deployment, and query of Windows Store apps (Windows) I got a hint on a registry key. So I looked at the 2 registries and after some digging the desktop was showing LastReturnValue of 0, but laptop showed 80073cf9 (the other values where the same). Desktop didn't show any sub keys in the UpdatedApplications, but laptop showed 2. I did the following then rebooted. The 214 and 10 errors disappeared.

Since this is dealing with the registry, try at your own risk and remember to create a restore point before editing the registry

1. In windows registry, navigate to the following key.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\AppxAllUserStore\S-1-5-21-xxxxx-xxxxx-xxxxx-1001

2. Look for the following 2 sub keys.

Microsoft.AccountsControl_10.0.14393.206_neutral_neutral_cw5n1h2txyewy
LastReturnValue = 80073cf9 ..... (CHANGE TO 0)
NumberOfAttempts = 00000001
Path = C:\\WINDOWS\\SystemApps\\Microsoft.AccountsControl_cw5n1h2txyewy\\AppxManifest.xml

Microsoft.Windows.ShellExperienceHost_10.0.14393.206_neutral_neutral_cw5n1h2txyewy
LastReturnValue = 80073cf9 ..... (CHANGE TO 0)
NumberOfAttempts = 00000001
Path = C:\\WINDOWS\\SystemApps\\ShellExperienceHost_cw5n1h2txyewy\\AppxManifest.xml

3. Check the following key.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\AppxAllUserStore\UpdatedApplications

4. Delete the 2 sub keys if they exist.

Microsoft.AccountsControl_cw5n1h2txyewy ..... (DELETE)
Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy ..... (DELETE)"

Bear in mind that this may not work for everyone and it may not even be a real solution but just a way to inform Windows that the above apps have been installed just fine and it should not try to re-install them at user logon. Looking at powershell and using the Get-AppxPackage command, plus looking at AppXDeployment-Server Windows log (in Even Viewer) I was able to determine that Windows was indeed trying to install newer versions of these Appx packages (for example installed version for Microsoft.AccountsControl and Microsoft.Windows.ShellExperienceHost for me was 10.0.14393.187 and Windows was trying to install 10.0.14393.206). While my AppXDeployment-Server log is filled with messages that would have you believe the installation was successful (for example : Updating registry for package Microsoft.AccountsControl_10.0.14393.206_neutral_neutral_cw5n1h2txyewy completed with result: 0x0.) for some reason that wouldn't actually happen and the registry key would indicate as last returned value: 80073cf9, which according to Appx common error codes means: ERROR_INSTALL_FAILED. (Package install failed. Contact the software vendor. -yeah what else is new-).

I have no idea whether these new versions of Accounts Control and ShellExperienceHost are needed, things seem to be working fine so far but since with Microsoft looks can be deceiving, I will keep an eye out for future errors related to this case.

On my system I did not have to do these changes as the two key were already 0 and the 2 sub-keys were not there and I was still getting these errors. I have not had an error since Oct 5 and all is good. I did get a lot of APP updates so maybe MS fixed it.

JIm

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Microsoft did fix it. The warnings disappeared on one of my machines.

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This Key

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\AppxAllUserStore\S-1-5-21-xxxxx-xxxxx-xxxxx-1001

dont exist in my registry,

but i still have those errors :(

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Still not fixed here

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Views: 5,092 Last updated: May 12, 2018 Applies to: