Windows 10 locks screen while in use

I have the issue with Windows 10 deciding to lock the screen as from inactivity, despite being in use at the time. For instance while gaming, surfing the internet, watching videos or writing a document.

The settings are set to not lock screen neither while on battery nor on power, so I don't know where else to adjust settings, or if it requires a fresh install to work.

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Hi Jonathan,

Thank you for posting your query in Microsoft Community.

This issue could be caused due to some incorrect power settings or due to some corrupt or incompatible driver. I would suggest you to try these steps and check:

Method 1: Run the power troubleshooter

The power troubleshooter can automatically detect and fix any incorrect power settings. Refer to these steps to run this troubleshooter:

Type Troubleshooting in search bar and click it

Click System & Security

Click Power and run the troubleshooter

Method 2: If the power troubleshooter doesn’t detect any incorrect settings, then it is possible that the issue is caused by an incompatible or corrupt driver. When the computer goes to sleep mode, Windows sends a request to all hardware parts asking to enter sleep mode. But if the driver for a particular hardware part (like a network adapter or graphic card) is corrupt, it might not respond to these requests and may prevent the computer from entering sleep mode. To resolve this, I would suggest you to run Windows update to make sure that you have installed the latest drivers for all the devices. Refer to the section ‘To check for updates’ in this article:

http://windows.microsoft.com/en-us/windows-8/windows-update-faq

Method 3: Run System File Checker tool

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Press Windows key + X and click Command Prompt (Admin)

Type the following command and press Enter

sfc /scannow

Note: Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.

Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.

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I followed all of your suggestions and still have my screen blanking after 1 minute whether I'm working on something or not. Also, despite setting the lock screen to NOT require a password, I must either swipe my finger, enter my pin or enter my password. Just where is the setting that controls this "feature"?
"It's a small world,
But I wouldn't want to paint it!"
Stephen Wright

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Hello,

Thank you for replying with the status of the issue.

Is your issue resolved?

Let us know so that we can assist you further.

Thank you.

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I have the same issue and none of the suggestions helped.

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Hi,

 

Thank you for contacting Microsoft Community.

In order to help you better, could you please confirm a couple of things:

  1. What happens exactly in the lock screen?
  2. Do you receive any error message?

I suggest you to change the power plan settings once and check if the issue persist.

Restore Power Option Settings

I would suggest you to restore default settings of power plan and check if it helps.

  1. Press Windows + X, and select the option Control Panel.
  2. Click on the Power Options icon.
  3. Click on Change advanced power settings.
  4. Select the option “Restore default settings for this plan”.

From the Lock Screen Press Shift and Restart to boot to the recovery and try performing system restore. Or use the Windows 10 installation disc to boot to the Recovery mode and perform a system restore.

http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

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I've been having this problem for the last month. It's random and very annoying while trying to work or give a presentation.

I've installed the latest gigantic update hoping that would address the issue but, boom screen locks again....

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It is very annoying. It locks the screen randomly while I'm doing something important. Is no one looking at this issue? Can someone provide update to what is happening here?

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Hi Prem,

Thank you for the update.

First of all, I would suggest you to install any pending update.

Second, visit the computer manufacturer and install the latest drivers for the computer.

Hope this helps.

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It seems to be a Windows 10 issue. It is happening in many machines across HP and other brand machines. SO please suggest a patch that could fix it. All the suggestions mentioned above have been tried but not working. Please come up with a patch that once executed could fix it. It is very frustrating and I am no more a fan of it unless it is fixed and my voice is heard.

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It's answers like yours that make people return their newly bought Windows 10 laptops to the shop and buy a Macbook instead.

I just bought a Windows 10 laptop, and have the same problem of the lock screen coming up while I'm typing; so I go online to find a solution, only to find that this has been going on for more than a year, and no one at Microsoft seems to have a clue what the cause is or how to fix it.

I suggest you stop adding new functionality to Windows and make sure that what is there actually works.

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Last updated January 22, 2021 Views 36,660 Applies to: