Question

Q: Shared Experience

Hello.

I've updated to Creators Update.  Now when ever I turn my computer on I get:

"We need to fix your Microsoft account before you can use Shared Experience. Select this message to open Settings and fix things. "  

Shared Experience is turned off.  I do not want to turn it on.

How do I make this message stop coming up?

Zyxian



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Hi Zyxian,

By default, Shared experiences feature is turned on in Windows 10, and your device is set to share or receive from your own devices only. But if you wish, you can disable it or change the settings. Here are the steps on how to have it disabled:

  1. Click Start.
  2. Select Settings.
  3. Click System.
  4. Select the Shared experiences link on the left-hand side. Here you will see a switch that lets you toggle the Share across devices feature to the On or Off position. If you do not think you will feel the need to share your experiences, you may if you wish, turn off this feature by toggling the switch to the Off position.

Do let us know if you need any other assistance.

Regards.

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Thank you Darian for your reply.

But as I stated, it is turned off.  I turned it off when I first switched to Windows 10 when 10 first became available.

This message only started after updating to the Creators Update a few days ago. 

That is why I am asking for help.

Even though it is in the off position, the message still comes up when I turn my computer on. 

Clicking on the message, it takes me to the Settings -> System screen and Shared Experience is in the off position.

Why does my computer think I want to use Shared Experience even though it is turned off? 

Zyxian

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Like Zyxian, Shared Experience is off and yet the message keeps coming up? :-(

I'm using a local account and happy with it. The Microsoft Account Troubleshooter (http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab) fails to correct the issue.

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Since you've mentioned that it has been turned off before the Creators Update, we recommend that you perform the following:

  1. Turn on the Shared Experiences from the Settings.
  2. Restart your computer.
  3. Turn off the Shared Experiences from the Settings.
  4. And finally restart your computer.

This way the information saved to your computer will be refreshed.

Do let us know if you need any further support.

Regards.

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Did not resolve the issue. :-(

Note that I did not sign with my Microsoft account when I turned Shared Experiences to 'on'. Not sure if that was a necessary step?

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Hello Zyxian,

If Shared Experience was turned off and still the message keeps coming up without you signing in to your Microsoft account, we recommend that you sign in to your account; turn it off, then check if the issue persists. If the issue persists, kindly roll back to the previous build. It will be best if you check the OS build by following the steps below.

  1. Open Settings.
  2. Click Update & History, under Update status, select Update history.
  3. Check the OS Build; then look for the parallel OS Build to install here.
  4. Reinstall Creators Update.

Observe if the same scenario persists.

Let us know if the solution works.

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3 people were helped by this reply


Same here And it's an old account they want me to fix. that pc crashed long ago. Kinda fishy.

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I've already replied in a similar thread to this one. I have the same issue with receiving the shared message pop-up and repeated calls for me to reclaim an older Windows Live mail account even though I follow all the steps to 'reclaim' the account successfully. Somewhere, a 0 is not being switched to a 1.  LOL
Happy until the internet goes down.

Did this solve your problem?

Sorry this didn't help.


Since you've mentioned that it has been turned off before the Creators Update, we recommend that you perform the following:

  1. Turn on the Shared Experiences from the Settings.
  2. Restart your computer.
  3. Turn off the Shared Experiences from the Settings.
  4. And finally restart your computer.

This way the information saved to your computer will be refreshed.

Do let us know if you need any further support.

Regards.

Darian,

This did not solve the issue.

Zyxian

____________________________________
I Learn More When Things Go Wrong...

Did this solve your problem?

Sorry this didn't help.


Hello Zyxian,

If Shared Experience was turned off and still the message keeps coming up without you signing in to your Microsoft account, we recommend that you sign in to your account; turn it off, then check if the issue persists. If the issue persists, kindly roll back to the previous build. It will be best if you check the OS build by following the steps below.

  1. Open Settings.
  2. Click Update & History, under Update status, select Update history.
  3. Check the OS Build; then look for the parallel OS Build to install here.
  4. Reinstall Creators Update.

Observe if the same scenario persists.

Let us know if the solution works.

Vanessa,

I don't want to sign in.  That is the point.  I use a local account on my computer.  I shouldn't have to log in to tell it not to use Shared Experience.  Shared Experience is not looking at the setting that it is off.

I've just been ignoring it.  Looking at it as another update fail.

Zyxian

____________________________________
I Learn More When Things Go Wrong...

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Question Info

Views: 6,254 Last updated: May 18, 2018 Applies to: