Scrolling on Windows 10

Hello Kelleed,

Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

As per the description, I understand that you are experiencing issue with mouse pad and scrolling after upgrading to Windows 10 in the system.

I certainly understand your concern and will try my best to help you.

This issue might have occurred either due to some “hardware or software” that have gone bad or due to corrupt mouse drivers in the system.

In order to understand the issue more clearly, I would request you to provide me with the following information.

1. Are you getting any error message? If yes, what is the exact error message along with the error code?

2. Do you see any yellow exclamation mark in the Device Manager?

To check for any exclamation mark in device manager, please follow the steps given below.

1. Press Windows key + X.

2. Click on Device manager.

3. Select Human Interface Devices.

4. Check if you see any error.

I would suggest you to try the following methods and check if that helps.

Method 1:

Run inbuilt Hardware and Device troubleshooter and check if it works. Follow the steps given below.

Note: If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

1. Press Windows Key +R, type Control Panel.

2. Type troubleshooting in the search bar, click on troubleshooting.

3. Click on Hardware and Devices.

4. Follow the steps from the wizard to run the troubleshooter.

If the issue persists, follow method 2

Method 2:

Step 1:

To diagnose whether this issue occurs in “Safe Mode”, let’s reboot the computer in safe mode and check if the issue appears there as well.

Safe mode is a diagnostic mode for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. This helps us in identifying whether the issue is due to some third party programs conflict. The word Safe mode appear in the concern of your monitor to identify which windows mode you are using.

Follow the steps given below and check if that helps.

1. Type settings in search and click on Settings.

2. Click Update and recovery, and then tap or click Recovery.

3. Under Advanced startup, tap or click Restart now.

4. Once your PC restarts, on the Choose an option screen, tap or click Troubleshoot.

5. If you don't see the Startup Settings option, tap or click advanced options.

6. Tap or click Startup Settings.

7. Tap or click Restart.

8. On the Startup Settings screen, choose the Safe Mode.

9. Sign in to your PC with a user account that has administrator rights.

Step 2:

If the issue does not appear in safe mode, place the computer in clean boot state and check if the issue reappears.

Placing your system in “Clean Boot” state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

https://support.microsoft.com/en-us/kb/929135?wa=wsignin1.0

If the issue does not occur in “Clean Boot”, then you may determine which application/service on the computer is causing this issue. This can be done by following the instructions for “Windows 8.1 and Windows 8” given in the section “How to determine what is causing the problem by performing a Clean Boot” from the same given link.

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

If the issue persists, follow method 3

Method 3:

Try to uninstall and reinstall the mouse drivers. Please follow the steps given below and check if the issue is resolved.

1. On the desktop, press Windows key + R and type devmgmt.msc and press Enter to open the Device Manager.

2. Expand Keyboard and Touchpad.

3. Right-click on the device.

4. Select uninstall and follow the prompted steps.

5. Restart the computer when prompted. This will re-install the drivers.

Also, I would suggest you to update the touchpad drivers from the manufacturer website and check if it works.

Note: Also check if there are any optional updates offered.

The above steps holds good for Windows 10 as well.

If the issue persists, follow method 4

Method 4:

I would suggest you to try installing the drivers in compatibility mode and check if that helps. Please refer to the following Microsoft help article given below and check if that helps.

Make older programs compatible with this version of Windows, please follow the steps in the link provided below.

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

Note: Most programs created for earlier versions of Windows will work in this version of Windows, but some older programs might run poorly or not at all. You can run the Program Compatibility Troubleshooter on most programs to detect and fix common compatibility problems.

Important: Don’t run the Program Compatibility Troubleshooter on antivirus programs, firewall software, backup software, disk utilities, or on system programs that came with Windows. This might cause data loss or create a security risk.

You may also try the following steps and check if that help.

To install the drivers in compatibility mode:

1. Right click on the setup file of the driver and select Properties

2. Select Compatibility Tab

3. Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list

4. Let the driver to install and then check the functionality.

You may also refer to the link given below.

http://www.microsoft.com/en-in/windows/compatibility/CompatCenter/Home

Note: It will find compatibility information and get Windows compatible device drivers, app updates, and downloads.

The above steps holds good for Windows 10 as well.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.