iCloud/Media Feature Pack/Windows 10

I have been trying to install iCloud in Windows 10.  I got the message "missing Media features.  Please install Media Features Pack from Microsoft."  After having done this, I get the same message from the iCloud install package.  I have been looking for an answer on the Microsoft website, the Apple website, blogs, etc.  I found one that suggested activating Windows Media features, but they don't appear in the possible features.  Has this been solved? 

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Hi Daniel,

Right click you start button and select Control Panel then from here select Programs and Features > Turn Windows features on and off (located on the left hand side), you should be able to see a category simply called Media Features with a + icon, from there you can click on the + to expand the tree and you will need to tick Windows Media Player and get that installed, hopefully after that iCloud should install.

Please let us know how you get on.

--CXloud

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I have tried that several times.  The problem is that the "+ Media Features" option is not available.  The obvious outcome is the I cannot select Windows Media Player.  I have installed the Media Feature Pack with no change.

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Okay, that's interesting.

Could you do the following for me:

Hold down the windows key on your keyboard and press R

in the run dialog box type msinfo32

From the info windows just post your OS name and Version number

Also if you expand Software Environment and select Loaded Modules wait for the information to refresh, scroll down the list and let me know if you see anything labelled as windows.media

--CXloud

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The only one that appears is "windows.media.devices version 10.0.14939.0"

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I forgot to mention the OS is Win 10 Pro N build 14393

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So you do not have windows.media present?

could you let me know your OS Name and Version (you can find it under System Summary in msinfo32).

--CXloud

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I suspected it would be an N version of Windows, Windows 'N' versions are versions of Windows that include everything expect media features, you said you have installed the media feature pack correct?

Did you install it from here?:

https://support.microsoft.com/en-gb/kb/3099229

Try to install the feature pack again and restart your computer.

After the restart, check the Windows Features list and see if you are able to install Windows Media Player, or if it is already installed.

If so, try installing iCloud again.

If you are still having issues it may be worth attempting a System File Check:

  • Right click start button and select Command Prompt (Admin)
  • within the command prompt windows type the command sfc /scannow and wait for the operation to complete
  • If violations are detected and repaired, restart your computer.

--CXloud

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Installed the feature pack.  No luck, nothing appears in the Windows features.  Nothing appears after running msinfo32.  I ran sfc /scannow and no errors were detected.  Any other ideas?

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I am now having this same problem on two different Windows 10 computers.  I've been searching and trying things for days to no avail.  Is there a way I can download a non N version of Windows 10 to reinstall?  I'm tired of dealing with all these problems.

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I wasn't lucky enough to be able to install iCloud 6 in Windows 10 Pro N, downloading and installing Media Feature Pack for N and KN versions of Windows 10 (KB3010081, available here) didn't help. No matter what I did the wild error about Media Feature Pack as described at https://support.apple.com/en-us/HT204363 I found no options running installer (cmd.exe > iCloud64.msi /?). However I was lucky to find a brief guide on modifying MSI.

To bypass Media Feature Pack check when installing iCloud 6.0.2.10 64-bit for Windows 10 Anniversary Update:

1. Download iCloud64.msi (iCloud 6.0.2.10, 34.3 MB) via direct link

OR (when newer versions are going to be shipped)
1.1) download iCloudSetup.exe: https://support.apple.com/en-us/HT204283
1.2) run iCloudSetup.exe as Administrator, don't click OK when error pops up
1.3) open Windows Explorer and type %TEMP% into address bar, hit Enter
1.4) find folder contating iCloud64.msi (or iCloud.msi for 32-bit Windows)
       in that %TEMP% folder. (File may be in IXP909.TMP folder.)
1.5) copy iCloud64.msi to desktop, click OK in installer error window

2. Download and run Orca-x86_en-us.msi (MSI editor, 484 KB):

2.1) download the standalone Windows 10 SDK (1.1 MB) at this page
2.2) run SDKSETUP.EXE
2.3) select Download the Windows SDK and specify destination folder
2.4) select features to download: check only "MSI Tools" (54 MB)
2.5) when download is done, open destination folder
       and run Installers/Orca-x86_en-us.msi
2.6) run Orca-x86_en-us.msi as Administrator

3. Run Orca from Start and open iCloud64.msi
4. Select LaunchCondition on the left, select MS_MEDIAFEATUREPACK_INSTALLED-related line on the right
5. Click Cut Row button on the toolbar
6. Save iCloud64.msi
7. Don't forget to install (you have to install both x64 and x86 packages because of poor Apple code implementation, the official full installation package does exactly the same in this sequence):

- Microsoft Visual C++ 2008 Redistributable x64 9.0.30729 (5 MB), link below (1 download)

- Microsoft Visual C++ 2008 Redistributable x86 9.0.30729 (4.3 MB), direct link

- Apple Application Support 5.1 x64 (46.6 MB), direct link

- Apple Application Support 5.1 x86 (41.7 MB), direct link

- Bonjour 3.1.0.1 x64 (2.6 MB), here's a direct link

OR

- Download and install latest iTunes for Windows (link), then delete iTunes and (optionally Apple Software Update) from Control Panel (iTunes installs those prerequisites on it's own and doesn't delete them when you uninstall iTunes)

8. Finally run iCloud64.msi and reboot

9. Say "Thank you Apple Inc. for this wonderful evening!"

P.S. Here's a 30-day-hosted file with everything ready. Please host it elsewhere.

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Last updated November 19, 2020 Views 32,237 Applies to: