BSOD unexpected store exception - critical process died

Hi, 

i've got 2 BSOD errors since i upgraded my win 8.1 to 10. Before that my notebook was fine without a crash. I can't work and is extremely frustrating to use it. It happens often when the pc have less process opened, rarely when i play or use hard graphic softwares. I checked all advices in a month but no one work. Clean boot, upgrade of drivers and sfc check, without results. I neither can check my minidump files because when it crash i must force the restart pressing the power button or it will be for hours in blue screen without doing anything but became hotter and active fan. I tried to reset but windows told me that it can't be done... really i don't know what to do.

Please someone help me!!! ç.ç I don't want to lose all my apps and stuff deleting all or downgrade windows.

My notebook is a 

HP ENVY dv6 Notebook PC

Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz

NVIDIA GeForce GT 630M 

 

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Last updated December 14, 2018 Views 5,042 Applies to:

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We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
If you have any questions about the procedure please ask

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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I did all about getting minidump file without a result. Can't obtain a minidump file because when my pc have a blue screen, it appear and nothing more happens. Neither loading the % so it doesn't generate minidump file and i can't have more information.

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We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
If you have any questions about the procedure please ask

Hello,

I am facing similar BSOD issues frequently; I observed "Unexpected store exception" crash happening very often while using VLC media/Mozilla. And "Critical process died" is random. Below is the link to OneDrive folder with dumps and info you asked for, 

https://onedrive.live.com/redir?resid=7F5259F6F486D58A!24974&authkey=!ANhpE_IcC_7WHPU&ithint=folder%2cspeccy

I uploaded minidump files and huge memory dump from c:\windows. Also, added MSinfo and speccy files. Can you please look into it and let me know a solution?

Thanks & Regards,

Yogesh

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Two issues

1-athrx.sys  (Atheros network driver)

2-iAstor.sys (Intel storage driver)

Completely remove the current driver and install the newest driver available.  For instructions on how to do that Read all about updating drivers by my partner JMH3143 here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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This solution is applicable even to me? or i need minidump and memory dump? Because i can't get them in any way ... i could post speecy and MSinfo.

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No it is not.  We need the DMP files.
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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Some way to get it? My laptop stuck and can't do anything, no dump generation

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We need data from some source.  We cant just guess at the cause.
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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After long time i restore the os, upgrade to 1511 and then after some days it crash again .... this time lucky i can get .dmp files, here the link to it. Hoping to resolve the problem. 

https://onedrive.live.com/redir?resid=1EA5456F07D99370!2644&authkey=!ANLDgDX3HitR_lk&ithint=folder%2crar

If need more informations, please tell me what need. Thanks

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This is related to a disk hardware problem

To test a suspect HD You should do 2 things as described in this wiki

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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