Windows 10 - Internet Slow

I installed Windows 10 last night. No issues with the install.

Since the upgrade the internet connection is now really slow. It's taking 30 seconds or longer for a page to load and video is very choppy. Doesn't seem to matter what browser I use. Looks like all other programs run normal. I've tried Office, iTunes, Calculator. I've run MacAfee virus scan twice. And I've also noticed that the System Idle Process is averaging in to 90%s of CPU. I've only had the computer less than 1 year.

Need some suggestions.

My system:

HP Pavillion 17 Notebook

Intel Core i3-4000M at 2.64GHz

64 bit


Thanks, Mike


Hi Michael,

Thank you for posting your query on Microsoft Office Community.

I would suggest you to update the driver using the steps provided and check.

You need to have the exact driver installed for the device to work properly. Probably, you can locate a driver by following the steps provided. If you are able to locate the driver, you may download and install to check with the issue.  

a. Press Windows key + X and type M to open Device Manager.

b. Right Click on the WIFI device & Select Update Driver Software

c. Select browse my computer for a driver software

d. Select let me pick from a list of device drivers on my computer

e. Select the driver option according your device model and install

You may refer the steps mentioned in the article “Wired and wireless network problems” and follow the steps.

Note: Article holds good for win 10 as well.

You may also refer to “How do I fix network adapter problems?” if the issue still persist

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

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Question Info

Last updated July 29, 2021 Views 36,771 Applies to: