Unable to remove bluetooth device on windows 10

Hello

I am running windows 10 64bit, and have a BeeWi BH100 headphone paired to my PC.

The device was unable to connect and I tried to remove it via the Bluetooth settings menu. It said removed failed at first, but later I was able to remove the device. However the device doesn´t show up as available to be paired and keeps on reappearing each time I turn Bluetooth on and off.

I also tried deleting via device manager, and it again reappears on its own every time I scan for hardware changes or reset my Bluetooth adapter. I have turned my Bluetooth adapter off, and click show hidden devices and tried to delete it, but when I turn the adapter back on it reappears. I tried removing the Bluetooth Enumator, Human interface drivers and AV remote and restart my PC, but it didn´t solve the problem.

I also tried setting Bluetooth services to automatic and log on to Local service, without luck.

There is nothing wrong with my headphones as it connects to my phone without a problem...

Is there anyway to forcefully remove the device and restart the pairing from scratch, as the conventional methods do not remove my device.

Answer
Answer

To troubleshoot issues with Bluetooth, check out this comprehensive video. It is broken into chapters so you can skip to the relevant section or watch it in its entirety based on where you are in your Bluetooth journey.

Below are the chapters and their timestamps in the video.

0:06 Make sure Bluetooth is turned on your PC

0:21 Check the Bluetooth status of the device you are trying to use with your PC

0:54 Initial steps to run on your PC

2:09 Bluetooth troubleshooter

2:28 Troubleshoot problems with drivers

2:45 Update Bluetooth drivers

3:37 Re-install Bluetooth adapter

4:33 Get Help app

https://www.youtube.com/watch?v=wPCfua4U2o4


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Question Info


Last updated January 16, 2021 Views 206,415 Applies to: