Hi Kalyani,
For us to isolate your concern in downloading the application, we would like to know the following:
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Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
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Are you getting any error codes? If yes, what is the exact error code?
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To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
In the meantime, we suggest that you try deleting the 2.0 folder from
%userprofile%\AppData\Local\Apps, that would do the trick.
We would appreciate it if you could get back to us and provide us your feedback.