Unable to Access Google and Google Sites.

Hello,

As of today I am unable to access google.com and relate sites such as Gmail, YouTube and the sort. Basically Google sites. My computer did a Windows 10 update today and prior to the update I was able to access these sites just fine. I tried first with Edge then Firefox and then Internet Explorer and also the Steam In-Game web browser. I am still unable to access google and google sites and ONLY google sites. I can search with Bing, Yahoo and open links just fine. I do not know how to solve this issue and I've tried searching up the problem though I am unable to find a solution. I found this problem because my default search engine for Edge is google.com. After that update I was unable to search anything and when I changed it to Bing or Yahoo, It worked.

Thank You,


Samuel

Hi Samuel,

Thank you for contacting Microsoft Community. I appreciate your efforts, I will surely help you to fix this issue.

To understand the issue better, I would need more information from your end.

  1. Do you get any error messages? If yes, what is the complete error message?
  2. What is the knowledge Base article number of the Windows Update that caused this issue?

To find Knowledge Base Article number of the Windows Updates, view your Windows Update history:

1.  Click on Start and click on Settings.

2.  Open Update and Recovery 

3.  Click on Windows Update, and then click on Advanced Options.

4.  Click View your update history.     

This issue could have occurred due to incorrect Internet Explorer settings.

I suggest you to try the steps in the following article which will help to fix common issues with opening websites.
https://support.microsoft.com/en-us/kb/967897

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

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Hello,

I was able to go to my update history however there were no such updates that I could see. Meaning there were no updates that occurred that day. However doing my research I saw that the screen I saw was my PC being upgraded to Windows 10. Very odd because I already had it installed cleanly weeks before from Windows 8. I am honestly very confused about that screen. I don't think it was a normal Windows 10 install. I tried resetting internet options but to no avail. I also went ahead and did a system scan in CMD but there were no corrupted files detected. I am wondering if I need to just to a clean Windows 10 install?

This is the error screen that comes up when trying to access YouTube. This is the same for google.com, Gmail, etc. Only Google sites.

Thank you,

Samuel

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I have the same problem after update to build 14986. No any google sites work. Only in private mode. Any solution?

https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/cant-access-google-sites-in-edge-build-14986/7ba26a1e-032c-42c0-b3ab-7e91bc7dc9ab

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Some small progress: uncheck “Use TLS 1.2” to be able to load youtube.com

I want resignations!!!

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I disabled (unchecked) TLS 1.2 in Internet Options. It worked for me.

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I had the same thing happen to me just in the past 2 days on insider release 14986, and disabling TLS 1.2 also fixed the issue.   However, this needs to be addressed by Microsoft and Google before rolling out the creator release this spring.   I will post this on the insider forum if it's not already there.

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I have the same problem after update to 14986. Unfortunately disabling TLS 1.2 doesn't help me. The only thing that works is Incognito browsing or using Google Chrome. This is ridiculous.

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I disabled (unchecked) TLS 1.2 in Internet Options. It worked for me.

Hi,

This solution worked for me. I wonder how you got that?

:)

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Last updated November 28, 2020 Views 14,719 Applies to: