New Edge Browser and Chrome do not work on my Windows 10 PC

I have been having issues with Chrome for the past couple of months.  It opens but does not do ANYTHING else.  Edge used to work but when I downloaded the new Edge browser, the same thing happens.  It opens but it will not do anything else.  No buttons work except for the refresh but refreshing does not fix it.  I have uninstalled the new edge and have restarted my computer many times.  Still same issues.  If I had to guess its something wrong with Windows 10 not supporting Chromium browsers because as soon as Edge used Chromium it stopped working.  Any suggestions?

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Hi SP. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you.

First Edge, then Chrome.

I'll give you everything that works to fix Edge so at least something will work:

Back up your Favorites first in Edge Hub (three dots top right of browser) > Favorites > Manage Favorites > Export to file. If you can't reach Edge you can install the tiny app Manage Edge Favorites here: http://www.emmet-gray.com/Articles/EdgeManage.html to do this, which also gives Edge all of the Favorites Management enjoyed in Internet Explorer.

You can reset new Edge in Edge Settings > Reset Settings, or for old Edge in Settings > Apps > Apps and Features, scroll down to Microsoft Edge, highlight it, choose Advanced Options, then Repair, or if that fails, Reset.

If that doesn't help then try re-registering the app following Option Two here: http://www.tenforums.com/tutorials/3175-apps-re...

New Edge is available for download here: https://www.microsoft.com/en-us/edge and will replace the old one. To run both see here: https://www.tenforums.com/tutorials/144061-enab...

Run this flash tool to make sure it's enabled and current:
https://helpx.adobe.com/flash-player.html
https://www.tenforums.com/tutorials/8376-enable...

Reset Chrome following this guide:
https://www.lifewire.com/how-to-reset-google-ch...

If that doesn't fix it then Reinstall Chrome:

Right click empty area of Task bar to open Task manager​.
If necessary show More Details
Under "Processes," look for "Google Chrome" or "chrome.exe."
Click it, then click End process.

Then go into C:\Program Files and C:\Program Files (86) to find the Google folder and delete the Chrome Folder.

You may need to Take Ownership first using this handy tool that will install to your right click mouse button: https://www.askvg.com/add-take-ownership-option...

On the View tab of File Explorer then tick Hidden Files, open C:\Program Data to do the same.

Go into Start > Windows Settings (gear icon) > Apps > Apps & Features > Google Chrome > Uninstall.

Restart PC to reinstall Chrome from fresh download here: https://www.google.com/chrome/


If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This will also bring it up to the latest version 1909 which you need anyway by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
_________________

Windows MVP 2010-21

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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So for the first part of your post.  I tried resetting Edge using the settings in the browser but when click on settings after hitting the three dot button, nothing happens.  So then I tried re-registering the app.  On the website I tried option number 2 of re-registering a specific app.  I copy and pasted this command into command prompt

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *MicrosoftEdge*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

and got this output/error

Add-AppxPackage : Cannot convert 'System.String[]' to the type 'System.String' required by parameter 'Path'. Specified
method is not supported.
At line:1 char:140
+ ... t.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}
+                                                                ~~~~~~~~~
    + CategoryInfo          : InvalidArgument: (:) [Add-AppxPackage], ParameterBindingException
    + FullyQualifiedErrorId : CannotConvertArgument,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageComma
   nd

Not sure if I may just being using an incorrect command or not.

For Chrome I followed all the steps of uninstalling and reinstalling, but still does not work.  One thing I did notice in the ProgramFiles x86 I saw a Chromium folder.  Do you think I may need to delete that and somehow reinstall that?  Because Edge only stopped working when it switched to Chromium and I believe Chrome uses it as well.  Thanks for responding.  I appreciate the help.

I also have two more bits of info that might help with the search for a solution.

So for Chrome, I have a temporary solution if I rename the file "Chrome" to "Chrom".  When I run "Chrom" it runs fine, but only lasts until I turn off my laptop.  When I turn it back on my pc does not recognize "Chrom" so I have to reinstall Chrome and rename it.

Second, I have hotkeys on my laptop that change the brightness of my screen or the volume etc. and I have an fn key to be able to use the f keys because it uses the hot keys as a default.  However, my laptop randomly changes this setting to where the f keys become "primary" as in I do not have to press the fn key to use f1 but I have to press fn to change my brightness.  So I have to restart the computer and go into the UEFI settings to enable the hotkeys.  This happens when I turn on/off my pc but sometimes the setting stays consistent for a day, up to a couple of weeks before the setting changes on its own.  I've read that this might be a battery problem but I don't know.  I'm not looking for a solution to this problem, but just wanted to throw it out there in case if it might help with the Chrome/Edge problem.

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Yes, it's a good idea when reinstalling Chrome to delete all of it's folders in Program Files and Data, even User AppData.

I think if I had these problems I'd replace the CMOS battery, reset BIOS to defaults, wipe the hard drive/SSD and do the gold standard Clean Install in this link which compiles the best possible Install of Windows which will stay that way as long as you stick with the tools and methods given, has zero reported problems, and is better than any amount of money could buy: http://answers.microsoft.com/en-us/windows/wiki...

The reason I suggest this is that no one who has adopted the install in the above link has ever come back to report further problems I've seen, including another version failure, or problems as intractable as we ever see here. This is because everything in Windows 10 is dependent upon the quality of the install, especially Version Updates which will choke on lesser quality installs. Whether we like it or not, this is where we are in Windows 10.
_________________

Windows MVP 2010-21

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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HAD NEW EDGE CHROMIUM AND WAS NOT COMPATIBLE WITH SITES--SO I RETURNED TO PREVIOUS EDGE--GO TO SETTINGS-APPS-SCROLL TO EDGE APP-UNINSTALL-OLD EDGE IS RETURNED

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Recently, I was all of a sudden, unable to connect using my browsers unless i ran "trouble shoot compatibility" from the desktop icon and used window 8 compatibility. And that only worked temporarily. Asking a windows adviser, i found out my Symantec endpoint protection was causing the problem. I needed to up grade to 14.2 (was running 14.0. you can find out clicking on the "help" then "about " button when symantec is open ). Once i did that, the browsers worked fine. I was told symantec earlier versions were causing the problem. seems so. hope this helps someone.

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I have a similar issue with Google Chrome and Edge Chromium, except both of mine show the error screen, Chrome says, "Aw, Snap! Something went wrong while displaying this webpage." and Chromium says something similar.  It is impossible to do the fixes you mentioned in the reply above because when i click the settings button, I get the same screen.  The web address changes, in chrome it goes to chrome://settings but still the same Aw, Snap! screen. I have uninstalled both Chrome and Chromium multiple times.  This problem only happens on my PC, but not on my laptop.  Both are running Win10 64bit home edition.  What would you advise in this situation?

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I got mine to work.  My guess is there are corrupted files on the computer.  So what i did was reinstall windows.  You can find tutorials online on how to make sure files and other data you wanna keep are saved but a reinstall of windows will probably fix the problem

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I read further down after i posted and saw another user’s post about symantec endpoint. Updated symantec and it all works properly. Thank you for reaching out. 

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I have same problem.  The problem was resolved by uninstalling Symantec Endpoint Protection

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Hi, Google Chrome was working fine, then along came the new Edge browser. I kept Chrome as default and all has been fine until today. Neither browser on my PC will even respond. I read through replies and can't see Symantec Endpoint under Apps, so can't upgrade to 14.2 or uninstall. I can't access any webpage to reinstall Chrome. I really don't want to have the hassle of reinstalling Windows 10, only for Microsoft to set default browser as Edge again. What a pain. Any help, quick fix appreciated.

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Last updated February 25, 2021 Views 14,298 Applies to: