Missing network protocol in windows 10

Original Title: network protocol error

one or more network protocols are missing on this computer error . pls help & reply fast

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Hi Tanmay,

Thank you for posting your query in Microsoft Community.

We would be glad to help you with the issue you are facing today. I understand

the difficulty with the problem.

  1. What is the make & model of the computer?
  2. Since from when are you facing this issue?
  3. Did you made any changes prior to this issue?
  4. Which build of windows 10 are you in?

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Hi im having the same issue , no internet connectivity though im connected to my wireless network , error : one or more network protocols are missing on this computer.

Im facing this issue since restarted pc after upgrading windows 10

Windows version 10 Pro Version 1511 OS Build 10586.0, Dell latitude E6420

Please help!

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Have you tried updating or reinstalling your drivers?

To reinstall go into device manager and scroll to the network adapters.  Uninstall your wireless ,and wired if you use it.  Then restart the pc.

There seemes to be a bug in the 1511 update as several people seem to be having this issue. 

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Fortunately, just after i posted the question, managed to sort out the issue... It seems the AVG anti-virus firewall component was de-activated. Re-activated it and im back online.

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I'm on an ageing Toshiba Satellite Pro U500-1E5 laptop, with 8GB Ram and an Itel Core i5 CPU. Yesterday I installed the 1511 release of Windows 10, replacing the original W10 release, along with assorted other Windows updates.  It took hours, but at the end everything seemed to be working fine.  Certainly I could access the 'net without any problems.

This morning to my surprise there were three new Windows updates waiting:-
* Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3116900)

* Security Update for Internet Explorer Flash Player for Windows 10 Version 1511 for x64-based Systems (KB3119147)

* Update for Windows 10 Version 1511 for x64-based Systems (KB3122947)

So I installed these and rebooted.  Afterwards, while my Wifi connection was up and apparently working, none of my browsers would access the 'net.  Running the Windows Network troubleshooter told me that "one or more protocols are missing".

A search for this (from my phone) led me to the following website: http://www.surfacetablethelp.com/2015/05/windows-108-one-or-more-network-protocols-are-missing-on-this-computer-error.html which suggested reinstalling the TCP/IP protocol, and gave the instructions to do this from a command prompt (as Administrator) - as follows:-

From Start screen, search Command Prompt, select Run as Administrator
Type the Command and press the Enter key to execute it:
netsh int ip reset
Then restart the device to apply all changes.

Having done this, internet access was magically restored.

I feel there must be a bug in one of the three updates listed above which caused the TCP/IP protocol to be removed or damaged in some way, as this fix definitely did the job, and I've never experienced any similar problem before. 

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I feel there must be a bug in one of the three updates listed above which caused the TCP/IP protocol to be removed or damaged in some way, as this fix definitely did the job, and I've never experienced any similar problem before. 

I think you might be on to something, because something very similar happened to me when I upgraded my wife's Toshiba laptop (which I'm typing from) to Windows 10 from 8.1.

The difference is that she could access the Internet (both hardwired & wireless), but could not connect to any other Windows machine on the LAN.

I discovered that her network card (RealTek) was updated.  We've always used DHCP on this machine, and for some odd reason, the machine was requesting a preferred address of "192.168.173.1", and getting it.  Our LAN router is set to issue DHCP addresses on network "192.168.3", from 100 - 199, but for whatever reason either issued the IP address as requested,

or this machine ignored the strongly worded suggestion.  DNS and gateway issues worked just fine.

The end result was that my machine could see and access shares this laptop, but this laptop could not see my machine, which I find strange.  HTTP and TCP requests to our NAS worked just fine.  I've set the card up for a static IP V4 address of 192.168.3.10, and everything is much happier now.

There are a LOT of places in the registry I changed from "192.168.173.1" also, which seemed to be related to LAN networking.

I'm now left with one entry which "I don't have sufficient priveleges" to change:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WlanSvc\Parameters\EapolKeyIpAddress]
"LocalAddress"="192.168.173.1"
"PrefixLength"=dword:00000018

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I had this with Windows 10 update this fixed for me. Right click the Windows start button select command prompt (admin) when box pops up type  netsh int ip reset then the box will tell you to restart. Once restated it all worked 

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Not yet sure if this has worked as the problem was/is intermittent.

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I'm having the same issue almost a week , no internet connectivity though I'm connected to my wireless network , error : one or more network protocols are missing on this computer.

My notebook can't connect to facebook and youtube, but other website no problem.

windows 10 version 1511 OS Build 10586.36, Asus X555L

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I tried it several times.  It did not work.

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Last updated June 10, 2020 Views 22,075 Applies to: