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"media disconnected" error message on Windows 10.

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : NEVSHANK
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : WirelessAP
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : D8-9D-67-7E-D0-1C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Ralink RT3290 802.11bgn Wi-Fi Adapter
   Physical Address. . . . . . . . . : F4-B7-E2-1C-31-CD
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter #2
   Physical Address. . . . . . . . . : F4-B7-E2-1C-31-CE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : F4-B7-E2-1C-31-CF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Remote NDIS based Internet Sharing Device
   Physical Address. . . . . . . . . : 02-5B-63-3D-35-62
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::7035:992f:cf75:8cb0%28(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.42.132(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, May 24, 2016 12:44:19 PM
   Lease Expires . . . . . . . . . . : Tuesday, May 24, 2016 2:42:03 PM
   Default Gateway . . . . . . . . . : 192.168.42.129
   DHCP Server . . . . . . . . . . . : 192.168.42.129
   DHCPv6 IAID . . . . . . . . . . . : 436362083
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-5D-8F-B1-00-24-E8-82-FE-EB
   DNS Servers . . . . . . . . . . . : 192.168.42.129
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
   Physical Address. . . . . . . . . : F4-B7-E2-1C-31-CE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:3491:682:9160:102f(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3491:682:9160:102f%13(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 486539264
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-5D-8F-B1-00-24-E8-82-FE-EB
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{DD0B1AFF-9156-4405-84AD-F5D076E42719}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\Administrator>
Answer
Answer

Hi Ghovin,

The issue might occur if there is any issues in the internet connection connected to the computer.

Before we assist further, are you connected via wired or wireless?

Follow the steps below to reset some of the internet components and check if the issue is resolved.

  1. Press Windows key + X and select Command Prompt (Admin)from the context menu.

  2. Type the following commands:

    netsh winsock reset catalog: to reset WINSOCK entries

    netsh int ipv4 reset reset.log: to reset IPv4 TCP/IP stack

    netsh int ipv6 reset reset.log: to reset IPv6 TCP/IP stack

  3. Restart the computer and check if the changes are effective.

Refer to the link below on Fix network connection issues:

http://windows.microsoft.com/en-in/windows-10/fix-network-connection-issues

Write to us with the status of Media disconnected error message received on the computer for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.

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Answer
Answer

We recommend that you reset the TCP/IP stack and Windows Sockets API entries to installation defaults. You can do that by following these steps: 

  1. Press the Start button. 

  2. Type Command Prompt 

  3. Right-click and select Run as administrator. 

  4. Enter the following commands in Command Prompt: 

  • netsh int ip reset reset.log 

  • netsh winsock reset catalog

Once you have reset the TCP/IP stack and Windows Sockets API entries, reboot your machine for the changes to take effect.

Feel free to contact us if you need further help.

270 people found this reply helpful

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Question Info

Last updated February 1, 2024 Views 94,409 Applies to: