Mapping A WDMYCLOUD in Windows 10

I am unable to may me WDMyCloud as a network drive discoverable in explorer.  The WDMyCloud is accessible through installed software, can be seen in files explorer, my is not selectable when trying to assign the WDMyCloud to a drive letter.

Any solutions out there?

 

Question Info


Last updated October 19, 2019 Views 6,186 Applies to:

Hi Alan,

This may be caused by an incompatible software issue due to a recent upgrade. Let us know more:

  • When did you first experience this issue?
  • Was there a recent update/ upgrade installed? 
  • Was there any changes done on your computer?
  • Have you done any troubleshooting steps yet?
  • What do you mean in saying, "I am unable to may me WDMyCloud as a network drive"

We're looking forward to your response.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Rey,

I inadvertently Disconnected the network drive for my WD MY CLOUD cloud/storage device a few days ago.  I attempted to Map The Network Drive back, but could no longer see the WD MY CLOUD in the Network using Files Explorer.  

"I am unable to map my WDMyCloud as a network drive"

I have used every troubleshooting step I could locate, with no luck.

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Western Digital's website has complete instructions.

How to map a My Cloud or NAS device on Windows

___________________________________________________
Just a regular guy, with no fancy titles or boasts.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks - tried the WD website with no help.  My network does not list the MY CLOUD device so that I can map it.  However, I can access the MY CLOUD through its app.  File transfer and management is complicated as a result.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If WD's instructions aren't working for you, they are the people you should be contacting. It's their procedure so they should step up.
___________________________________________________
Just a regular guy, with no fancy titles or boasts.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

How do I map this network drive.  It is undiscoverable although connected to the router.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I added a screen shot, see below 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I could map my WDMyCloud drive last week and then Windows decided to force install their latest updates.  Now I can't access the files on my WDMyCloud device in the File Explorer.  I also can't uninstall the update.

It would be helpful if Windows didn't force  updates on people.  And, yes, I know that I can disable the updates in Services but the horse is already out of the barn.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello,


Please feel free to reach out Western Digitals technical team. The issue is completely not supported in this Microsoft forum. Just as BulldogXX said above, they might have to release a compatible program version for your current Windows build.


Should there be more, keep us posted.

6 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Alan,

Had exactly the same issue, it is a Microsoft issue, an option was disabled in the Fall Creators update.

Guest Logons in your Lanman Workstation Settings was disabled, this should help.

Here is the work around:

https://support.wdc.com/knowledgebase/answer.aspx?ID=21016&lang=en

Cheers

Jon

3 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.