Hi
My name is Bernard and hopefully, this will help answer your question, upon reviewing your issue, seems that we need a full reset on the Internet and as well as redirect the connection, no worries we have sets of troubleshooting steps for this specific issue, follow the steps provided below:
First what we will do is to enable WWAN and WLAN services:
- Open Services (Press Windows key + R then type in services.msc then click OK)
-Look for WLAN Autoconfig and WWAN Autoconfig> Right Click Properties and set it to automatic (If it's already set to automatic, right click then click stop then start it again)
-Restart PC and check
If the issue persists, run the following command in command Prompt (Admin). Follow the steps below to do so.
Press Windows Key + X.
Click on Command prompt (Admin).
Type the following commands, and hit Enter after each command:
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
netsh winsock reset and press Enter
netsh int ip reset and press Enter
ipconfig /release and press Enter
ipconfig /renew and press Enter
ipconfig /flushdns and press Enter
Method 4: IP and DNS Setting
Type ncpa.cpl in Windows start > Right click on your network > Properties > Select Internet Protocol Version 4 (TCP/IPv4) > Hit properties > Make sure below ones are checked
Obtain an IP Address Automatically
Obtain DNS Server Address Automatically
Try Open DNS
Preferred DNS server : 208.67.222.222
Alternate DNS server : 208.67.220.220
Method 2. Do clean boot:
A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.
- In the search box on the taskbar, type msconfig and select System Configuration from the results.
- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
- On the Startup tab of System Configuration, select Open Task Manager.
- Under Startup in Task Manager, for each startup item, select the item and then select Disable.
- Close Task Manager.
- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.
troubleshooting reference:
https://support.microsoft.com/en-us/help/929135...
If none will work from the above solution I suggest to do an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.
Note: before doing this make sure to create a restore point:
https://support.microsoft.com/en-hk/help/402753...
1. go to this link:
https://www.microsoft.com/en-us/software-downlo...
2. Select Download tool, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, it should fix the issue.
Reference:
https://www.microsoft.com/en-us/software-downlo...
Note: if you receive error: “This Pc can’t be upgrade, follow the steps below”
Method 1. Go to C:\$WINDOWS.~BT\Sources\Panther then delete the file name compatscancache.dat
Then try again or reboot the PC first then try again.
You might not see the folder as it is hidden, make sure to show hidden files first.
Let me know how does it goes and I hope that helps.
Bernard
Independent Advisor
