GPUpdate causes Word 2016 to crash.

We're have an issue with Word 2016 (and other Office 2016 apps) crashing when GPUpdate runs in the background or when manually ran. It occurs to multiple machines and multiple users, whether or not they are admin of their machine or just a domain user.  The event log from Word crashing is below.

There is always an event log about 30 seconds after the application crash, posted further below.

I've turned on group policy debugging, but it doesn't provide any useful information.

Log Name:      Application
Source:        Application Error
Date:          10/20/2016 9:10:25 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      AESC-800-1002
Description:
Faulting application name: WINWORD.EXE, version: 16.0.4444.1003, time stamp: 0x57e5f1eb
Faulting module name: ucrtbase.dll, version: 10.0.14393.0, time stamp: 0x57898db2
Exception code: 0xc0000409
Fault offset: 0x00087fb2
Faulting process id: 0x1940
Faulting application start time: 0x01d22a3e9cd01dc8
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office16\WINWORD.EXE
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 8330dd77-2867-4847-9076-03dc3adec06e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-10-20T13:10:25.046278500Z" />
    <EventRecordID>13763</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AESC-800-1002.BC.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>WINWORD.EXE</Data>
    <Data>16.0.4444.1003</Data>
    <Data>57e5f1eb</Data>
    <Data>ucrtbase.dll</Data>
    <Data>10.0.14393.0</Data>
    <Data>57898db2</Data>
    <Data>c0000409</Data>
    <Data>00087fb2</Data>
    <Data>1940</Data>
    <Data>01d22a3e9cd01dc8</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office16\WINWORD.EXE</Data>
    <Data>C:\WINDOWS\System32\ucrtbase.dll</Data>
    <Data>8330dd77-2867-4847-9076-03dc3adec06e</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Log Name:      System
Source:        Microsoft-Windows-GroupPolicy
Date:          10/20/2016 9:10:40 AM
Event ID:      1085
Task Category: None
Level:         Warning
Keywords:     
User:         
Computer:      AESC-800-1002
Description:
Windows failed to apply the Group Policy Printers settings. Group Policy Printers settings might have its own log file. Please click on the "More information" link.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-GroupPolicy" Guid="{AEA1B4FA-97D1-45F2-A64C-4D69FFFD92C9}" />
    <EventID>1085</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>1</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2016-10-20T13:10:40.841695100Z" />
    <EventRecordID>5002</EventRecordID>
    <Correlation ActivityID="{54A0264E-1D4F-4E5A-A4B6-DEA4FC624F15}" />
    <Execution ProcessID="1388" ThreadID="1812" />
    <Channel>System</Channel>
    <Computer>AESC-800-1002</Computer>
    <Security UserID="S-1-5-21-823518204-2052111302-839522115-1339" />
  </System>
  <EventData>
    <Data Name="SupportInfo1">1</Data>
    <Data Name="SupportInfo2">4985</Data>
    <Data Name="ProcessingMode">0</Data>
    <Data Name="ProcessingTimeInMilliseconds">17781</Data>
    <Data Name="ErrorCode">183</Data>
    <Data Name="ErrorDescription">Cannot create a file when that file already exists. </Data>
    <Data Name="DCName"></Data>
    <Data Name="ExtensionName">Group Policy Printers</Data>
    <Data Name="ExtensionId">{BC75B1ED-5833-4858-9BB8-CBF0B166DF9D}</Data>
  </EventData>
</Event>

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I found a work around for my problem.  I haven't solved the underlying problem, but at this point I just need it to go away.

I did some isolation through the process of elimination. The issue either involves printer drivers or the Group Policy Object (GPO) that handles connecting network printers and runs in the back ground about every two hours. I upgraded all the printer drivers for 96 printers. Luckily there are only about six different printer models and nearly all of them can use the HP universal printer driver.

Since upgrading all the drivers made zero impact I suspect the issue surrounds the GPO removing all network printers and reinstalling based on the computer name or username / group membership. I don't feel it is a printer driver issue. Instead I feel it is related to the drivers getting removed and reinstalled, but I can't prove it. I need to refresh the installed printers because we have a large number of roaming users, but it only needs to occur once at logon. It doesn't need to reoccur every time the GPOs are refreshed. That leads to my work around.

I abandoned the idea of using a GPO to connect printers in favor of a logon script. I prefer the GPO preference to connect printers, but again, I need to be done with this issue. So, the login script functionally does exactly what the GPO does, such as removing all the existing network printers then reconnecting based on computer and user. However, the logon script only runs once at logon then it is done.

In summary, I ditched connecting network printers through a group policy object in favor of a  logon script. 

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Last updated May 12, 2020 Views 5,468 Applies to: