Hi MelanieChapin-Critz,
Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.
As of now their is a problem between the google mail and windows 10 specially if your clients are using the windows 10 mail app.
You can send a feedback with Microsoft itself with regards to this issue.
https://support.microsoft.com/en-ph/help/402156...
Hope it helps.
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