Hello John,
For us to better help you, we'd like to know the following:
- Confirm which build is currently installed on your device. To check, follow the steps below:
- Press Windows key + R, then type in winver.
- Click OK.
- Were there any recent changes made prior to this issue?
Meanwhile, let's troubleshoot the issue by performing the steps below:
Method 1: Run the Windows built-in troubleshooter
This troubleshooter automatically diagnose and repair common problems that may prevent Windows Store apps from working properly.
1. Click on Start, search for
Control Panel and click on it.
2. On the Control Panel window, search for Troubleshooting and click on
Troubleshooting.
3. On the left pane, click View all.
4. In the list of options, click on Windows Store Apps.
5. Click on Next and follow the on-screen instructions.
Method 2: Reset Internet Explorer Settings
You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC. This can be useful for troubleshooting problems that might be caused by settings changed after installation. Resetting
Internet Explorer isn't reversible, and all previous settings are lost after the reset.
1. Press Windows key + R, then type in inetcpl.cpl and press
Enter.
2. Go to Advanced tab. Under Reset Internet Explorer settings, click on
Reset.
3. Click on Apply and click OK
to save changes.
4. Reboot your PC.
We look forward to your response.
Regards.
