Can't access Security Camera System with Windows 10 Edge

Situation:  I have a Signet Security Camera System (4 x analogue cameras) that is accessed via Internet Explorer (ONLY!! Not supported in Chrome or Firefox as it uses ActiveX controls AFAIK).   Works (in compatibility mode) in IE 10/11 but Edge on Windows 10 breaks it.   When accessed with Edge, the system apparently thinks I am using Safari and offers me a (Mac) client for it.   System still works fine on a Win 7 box with IE 11 in Compatibility mode.   There is no apparent alternative to IE to access it and it appears Edge confuses it.  Is there some hidden compatibility mode in Edge?   AFAIK there is no way to make this work over the net to a laptop or desktop machine running Windows except Internet Explorer and ActiveX - which I assumed Edge would support.  This is the last computer in the house not updated to Windows 10 and I can't do it until I have a solution for this as it leaves me unable to access my security cameras via the LAN which is absolutely required.  What the hell have you done this time Microsoft?  

Any help appreciated.  (Buy a new security system is not an option either - there's nothing wrong with this one)

Geoff

Hi Geoff,

Thank you for being a part of Windows 10.

I appreciate you for providing details about the issue and we are happy to help you.

Please be informed that the Microsoft Edge may have a limited functionality and the Signet Security Camera system might not work on the Microsoft Edge in Windows 10.

I would recommend you to use the Signet Security Camera system on the Internet Explorer in Windows 10.

Reference: Refer to the following Microsoft article on Windows 10 help & how-to.

http://windows.microsoft.com/en-us/windows-10/support

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

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> Thank you for being a part of Windows 10.

Thank you for your response.

> I appreciate you for providing details about the issue and we are happy to help you.

> Please be informed that the Microsoft Edge may have a limited functionality and the Signet Security Camera > system might not work on the Microsoft Edge in Windows 10.

I can assure you that it's not a 'might'.  Doesn't work.  Period.

> I would recommend you to use the Signet Security Camera system on the Internet Explorer in Windows 10.

Problem basically solved now.  Works on IE in Win 10 - now that I know IE is still there in Win 10.   That would have been good to know before I posted this message.  For some reason, nothing in the Windows 10 pre upgrade stuff I saw even mentions anything except how wonderful Edge is, nothing about IE being hidden there (no desktop or taskbar shortcut by default = hidden to me).  Didn't know it was there.  Assumed Edge had replaced it, so didn't go searching.  There is now a shortcut to it on the desktop and taskbar.

> Reference: Refer to the following Microsoft article on Windows 10 help & how-to.

http://windows.microsoft.com/en-us/windows-10/support

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

I quite like Win10 actually.  As someone that doesn't own a tablet or anything with a touch screen the interface is far more intuitive than 8.x, which I found somewhat tedious to use without a touch screen and start menu.   That said, Edge isn't impressing me at all yet.  Perhaps it will grow on me.

Meanwhile I upgraded my wife's laptop to 10 - for no obvious reason, neither IE or Edge are working, but Firefox and Chrome are.  I'm still looking into what's going on there, when I have some specific questions, I'll ask in here.  Was Win 7 on an Acer Pentium Dual cor 2gb ram - now Win 10 pro.   IE almost works, takes a long time to load.  Edge can't seem to reach any website.  No error messages other than 'not responding'.

My own laptop has now had 3 goes at the upgrade and fails around 30% each time.   I'll post about that in the appropriate forum, but basically the error messages are cryptic at best and are not giving me any clue as to why it fails.  (Win 7 Pro on a Compaq CQ43 with 4gb Ram)

Thanks for your help.   

Regards

Geoff

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Last updated October 16, 2020 Views 5,831 Applies to: