After reinstalling Windows 10, no Internet issues.

Original title: wireless issues. No internet.

I have this windows 10 upgraded from windows 7.. At first everything was working great... Then due to some issues I had to clean install windows 10 on my pc... Reinstalled all drivers... Then the problem started... My pc gets connected to the WiFi router. But I don't get any internet... I updated all the drivers from device manager... Still its not working... So I tried another option. I switched on internet sharing in my phone... It got connected and even got internet... So is it like issue with my network adapter or with the WiFi router? Any solution for both? I run a dell inspiron N5110 pc.

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Hi Yadu,

Thank you for posting in Microsoft community.

We understand your concern and will certainly assist you to solve it.

Please answer the below questions for better understanding of the issue.

1. Do you receive any error component related to the issue?

Please be advised, the issue you face might be created when the network driver related to your functionality of WIFI either becomes corrupt or missing. That being said, please follow the below methods to troubleshoot your issue.

Method 1: Network Troubleshooter

This troubleshooter is an automated Windows inbuilt tool which finds and fixes the common issues with the Network Adapter Settings on the computer. It also checks if the network adapter drivers are up to date or not. It may also provide you some clue about the hardware failures happening to the Network Adapter. Perform these steps to run this tool and check if that helps.

a) Open Control Panel.

b) Type “Troubleshooting” in the search bar and press “Enter”.

c) In the “Troubleshooting” window, click on “View All” on the left pane.

d) Click on “Network Adapter”.

e) Click on “Advanced” and then click on “Run as Administrator”.

f) Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

If the issue still persists, proceed to Method 2.

Method 2: Modify DNS settings.

Change DNS settings by following the below steps.

1. Press Windows key + X key and select Control Panel and thereby Open Control Panel .
2. Click Network and Internet.
3. Open Network and Sharing Center.
4. Click Change Adapter Settings.
5. Click the connection you want to configure.
6. Click change the settings of this connection.
7. Scroll down to Internet Protocol Version 4 (TCP/IPv4).
8. Double click Internet Protocol Version 4 (TCP/IPv4).
9. Click Use the following DNS server address.
10. Fill in the DNS server info for your ISP.
11. Click OK and close all windows.

Method 3:

Please refer to the below article and check if the issue persists.

https://support.microsoft.com/en-us/kb/3084164

Also, please follow the below link for better understanding.

http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-81&v1h=win81tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Note: Applies to Windows 10 as well.

Please let us know if the issue got resolved or you need any further assistance.

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Thanks Amarjeet for your reply...

I don't recieve any error component related to the issue. As I said before my pc gets connected to my phone when I switch on tethering and hotspots. And even get internet in my pc when I connect it to my phone. But when connect it to the router the problem occurs. I did the first method you told. That is troublshooting. And it showed that problems found were " one or more network protocols are missing on this computer" and it is not fixed... Now I don't know what does that mean... Any solutions.. ? I tried the second method too but for that I think I need to consult with my ISP. Because I don't know what are numbers that I should give.. In method one when I tapped on troublshooting report it showed under one or more missing network protocols it says " windows aockets registry entries required for network connectivity are missing" what should I do now?

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                    My pc gets connected to the WiFi router.

This may be an important detail.  For example, in my case it meant connecting using my ISP's DHCP built into its locked down modem.  A problem is that that does not support IPv6.  Apparently a lot of ISP's are still at that stage in the transition between IPv4 and IPv6.  My solution was to turn off the DHCP in the modem.  (Thankfully I did have enough control to do that.)   And then link it to my Dlink router which I then started letting do DHCP (instead of just bridging what addresses the modem wanted to give it.)  Sounds like your phone solution may be a variation of mine.  In each case we would be avoiding old networking infrastructure with newer which would support IPv6 local networking.  I do not know what has happened to IPv6 local networking in recent W10 updates, something obviously.  Ditto for local networking in general.

 

HTH

Robert Aldwinckle
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Question Info


Last updated July 15, 2020 Views 281 Applies to: