Windows 10 1511 problems. No internet. One or more network protocols are missing on this computer: Not fixed

Hi,

Thanks for posting your query on Microsoft community.

We understand the inconvenience caused and we will try our best to resolve the issue.

We appreciate you for trying the troubleshooting steps.

This issue might occur if the network driver is out dated or may be some setting got corrupted.

I suggest you try the below methods and check if it helps.

Method 1: Reset Windows Sockets.

Follow the below steps:

1) Press Windows key + X and open command prompt as Administrator.

2) Type the following command:

     netsh winsock reset  

4) Reboot the computer.

Method 2: Update network adapter.

Follow the below steps:

1. Press Windows + x, select Device Manager.

2. Right click the Network Adapter drivers.

3. Select Update driver software.

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

Thank you for responding. I tried both methods, with no success.

Method 1: After rebooting, for a moment it looked as if the issue was resolved. However,  the connection failed a moment later.  

Method 2: I did as you said and tried to update. Windows says that the rdriver is up to date. 

Hi Amy,

Thanks for replying to us with the status of your issue.

As the issue still persists, I suggest you to try resetting TCP/IP protocol and check if it helps.

Follow the below steps.

1) Press Windows key + x and select Commands Prompt (Admin).

2) At the command prompt, enter the following command, and then press Enter.

            netsh int ip reset

3) Restart the computer.

For more information, refer to the below link:

http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-81&v1h=win81tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Note: Applies to Windows 10 as well.

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

Hi,

Thanks for replying to us with the status of your issue.

We appreciate you for trying the troubleshooting steps.

As the issue still persists, it might be an issue will the network adapter.

I suggest you to download and install the latest network drivers from the manufacturer's website and check if it helps.

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

Santosh

I have all the same error messages but have full internet access - the machine I'm using right now!!  The bit I can't do is map a network drive (QNAP TS-420) that I used to be able to see from XP, 7 and 8.1 without trouble.  Another PC (8,1) on the same network has no issues at all.

I am on a clean install win10 Pro (1511) and have followed your winsock reset without any luck and the Update driver method tells me it is the most up to date (using a Marvell Yukon 88E8056 - the network adaptor driver page initially says provider Microsoft version 12.10.16.0 [4/11/2013] but if I click Driver Details it appears to contradict with Marvell 12.10.13.30.

I can see that there are plenty of permutations to the errors people are having but no one seems to be reporting "full internet access but no access to network share"" but the errors messages from the troubleshooter are all the same

Any thoughts gratefully appreciated

Stu