Unable to remove bluetooth device on windows 10

Hello

I am running windows 10 64bit, and have a BeeWi BH100 headphone paired to my PC.

The device was unable to connect and I tried to remove it via the Bluetooth settings menu. It said removed failed at first, but later I was able to remove the device. However the device doesn´t show up as available to be paired and keeps on reappearing each time I turn Bluetooth on and off.

I also tried deleting via device manager, and it again reappears on its own every time I scan for hardware changes or reset my Bluetooth adapter. I have turned my Bluetooth adapter off, and click show hidden devices and tried to delete it, but when I turn the adapter back on it reappears. I tried removing the Bluetooth Enumator, Human interface drivers and AV remote and restart my PC, but it didn´t solve the problem.

I also tried setting Bluetooth services to automatic and log on to Local service, without luck.

There is nothing wrong with my headphones as it connects to my phone without a problem...

Is there anyway to forcefully remove the device and restart the pairing from scratch, as the conventional methods do not remove my device.

 

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Last updated December 8, 2019 Views 79,661 Applies to:

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Hello,

Thank you for posting in Microsoft Community.

It's unfortunate that you are facing this issue. Let me assist you to resolve the issue.

We appreciate your efforts in trying to resolve the issue.

You may follow the steps and check if it helps in resolving the issue, as the device might be hidden.

a.       Press Windows key + X.

b.      Click on Device Manager.

c.       Click on View.

d.      Click on Hidden Devices.

e.       Search for the Bluetooth device.

f.        Right click on the Bluetooth device and click uninstall.

Hope this helps, let us know the status of the issue. We will be glad to assist you.

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Hello


Thanks for your reply, but as I said above I already unsucessfully tried to remove it via this method.

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Hello,

We appreciate your time and effort to getting back to us.  

I would like to inform that even if the Bluetooth driver in uninstalled from Device Manager, it will display after the system is restarted. It will get installed by default. I suggest you to disable the Bluetooth driver from Device Manager.

Hope the information is helpful. Feel free to write to write to us for any other assistance with Windows, we’ll be glad to assist you.

Thank you. 

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I know this is an old thread, but I (and apparently others) am having the same problem to this day with no resolution. I tried all steps above, even searched registry keys for Bluetooth devices, but the old devices persist after a reboot, uninstallation through device manager, and through the Settings app. Not only does this issue resolve through the usual suspects, it causes crashes to my Settings app. This is obviously either a bug in Windows 10 that Microsoft is unwilling to recognize, or there is something that is not fully being explained to the general public with Windows 10 and it's Bluetooth management. This issue is now affecting me at work, costing me and my company time and money. There has to be a solution to this, but I can't find it, nor will it resolve itself, nor is there an update that resolves this. I am filing a KB immediately following publishing this post.

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It seems to help to turn on airplane mode / turn off wifi to remove bluetooth devices... maybe it helps!

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It may be an old thread but the problem hasn't been fixed. It effects more than just bluetooth headphones too. Windows 10 just gets stuck with any device you pair. It will never uninstall. Have you found a solution?

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worked beautifully once I understood and followed the instructions

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I had the same issue.  
(1st ) Turned Airplane Mode on 
(2nd) Disconnect Bluetooth device from sound Settings (Also remove it from default device)
(3rd) Open device manger--> View--> Show Hidden Devices. In Bluetooth devices Uninstall the Bluetooth device you want to remove.
(4th) Go to Device and Printer in Control Panel and Try again removing again. 
The device should be removed. Let me know if this works for you.

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This issue still persists here (with all the methods above tried). I believe a registry hack is required.

Fix your buggy OS.

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In case this ever helps windows devs to fix the issue I found a workaround in my particular case:

The conflict was caused by using a different Bluetooth adapter that also had pairings.

By plugging that adapter in and removing the device it managed to remove it permanently for the first adapter too (or it let the first adapter to remove its pairing too). 

Of course that was a horrible workaround that should never be needed since if I didn't have the second adapter available the issue would not be solved for the first adapter.

PS. I had also used 'show hidden devices' so it's not that (the second adapter's pairing did not show in that)

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